MountDev Ops

MountDev Ops Chat

In Development Chat puts a chat bubble on any of your websites.

MountDev Ops Chat puts a chat bubble on any of your websites. Visitors write to your team from it, and your team answers live from the workspace: new messages appear on their own, without reloading.

What It Does

Everything here is built and described in the MountDev Ops Chat docs.

Answering ChatsThe Chat page, who is on your websites now, being available or away, replying, notes, closing, assigning, tickets and leads in one click, transcripts, and the emails visitors get.The Chat Page | A Chat | Emails Visitors GetRead about Answering Chats

The Website SnippetPutting the chat on your websites, what visitors see, how visitors are known, and how the chat is protected from abuse.Putting the Chat on Your Websites | What Visitors See | How Visitors Are Known | Protection From AbuseRead about The Website Snippet

Chat SettingsThe bubble's look and words, name and email, your websites, office hours and closed days, who hears about new chats, and the address emails go from.Where to Find Them | Change Settings | Office HoursRead about Chat Settings

What It Starts With

Chat comes ready to use with these modules, and every one of them can be changed, turned off, or deleted in Setup.

Conversations
Messages

Works with Your AI Agents

A connected AI agent can see the Chat page and a chat (chat.home, chat.conversation.get), add notes (chat.note), make a Helpdesk ticket or CRM lead from a chat (chat.ticket, chat.lead), and read Chat Settings (chat.settings.get). It never replies to a visitor, closes a chat, emails a transcript, changes who a chat is assigned to, or changes settings or the snippet: those reach your visitors or your setup, so they stay with people.

Our Commitment

MountDev Ops is built security first. Your business data belongs to you, and you can export all of it at any time. We never use analytics or tracking of any kind inside MountDev Ops.

Your Data Stays Yours

Your business data is kept apart from every other company and out of our reach.

Every company gets its own separate database and its own encryption key.
No one at Cascadia Web Services can open your data. None of our staff tools, logs, or admin screens can reach it.
If you ever want our help inside your account, you grant a named person temporary access for a set time, you can end it at any time, and you see everything they do.
Updates never remove or change your data. Before any update is released, it is tested to prove every record comes through unchanged.
Every release is tested to confirm no one outside your company can reach your data.

How your data is protected

Read the Chat Docs Back to MountDev Ops