Review Requests
Review Requests: every customer asked, at the right moment, on every order
Reviews decide local ranking and whether a stranger buys from you at all, and almost no shop asks consistently. We send a short request a set number of days after the order arrives, pointed at wherever a review is worth having for you, and leave out anyone who has already left one.
With Cascadia you get
Asked after delivery, not before
Written in your voice
Nobody asked twice
Written in your voice, not a template
Every request checked before it goes out
The reviews stay on your profiles
Why teams start here
Asked after delivery, not before
The request goes out a set number of days after the order arrives, when the customer has actually had the thing they bought.
Written in your voice
The wording is yours rather than a template, and it points at Google, your product pages, or both, wherever a review is worth having for you.
Nobody asked twice
Anyone who has already left a review is dropped, and nobody is asked twice. No incentives are offered, so the reviews stay legitimate.
What you get
Everything Review Requests covers
All of these come with Review Requests, set up and looked after by our team.
The request
- A request sent a set number of days after delivery
- Your own wording, not a template
- Pointed at Google, your product pages, or both
- Sent through your own delivery service
- Live within the first week
Who gets asked
- Nobody asked who has already reviewed
- Nobody asked twice on the same order
- Unsubscribes honored automatically
- Refunded and canceled orders left out
- No incentives, so the reviews stay legitimate
What we watch
- Orders tracked through to delivery
- Delivery failures caught rather than ignored
- A broken review link spotted before the next send
- Every request recorded, with what came back
- A message from us if the requests stop going out
What you see
- Requests and reviews in your portal, any time
- What was sent and what came back
- Which orders were asked and which were left out
- Month on month comparison
- The wording we send, visible to you at any time
What sets it apart
- Asked after delivery, not before
- Written in your voice
- Nobody asked twice
- Written in your voice, not a template
- Every request checked before it goes out
- The reviews stay on your profiles
Want every customer asked?
Tell us what you sell and where a review is worth having, and we will write the request.
Get startedSee all comparisonsWhat asking by hand looks like, and what it misses
Asking works when it happens. The useful part is further in: whether it happens on every order, who gets left out, and whether anyone counts what came back.
| Asking when you remember | Cascadia Review Requests | |
|---|---|---|
| Timing | Whenever somebody gets round to it | A set number of days after delivery |
| Coverage | The orders somebody happens to notice | Every order, without anyone remembering |
| Where it points | Wherever the link was handy | Google, your product pages, or both |
| Who gets asked | The same customer can be asked twice | Anyone who already reviewed is left out |
| Reporting | A feeling that it is going well | What was sent and what came back, monthly |
| Upkeep | Stops the first busy week | Runs whether the week is busy or not |
What clients say about working with Cascadia
Want every customer asked?
Talk to us
Who Review Requests fits best
Shops with plenty of happy customers and few reviews
Reviews decide local ranking, and they decide whether a stranger buys from you at all. Almost no shop asks consistently, because asking is the job nobody owns.
Owners who ask when they remember to
Asking by hand works until the week gets busy, and then it stops. This goes out on every order, a set number of days after it arrives, without anyone having to remember.
Agencies reporting this for their clients
You can sell the outcome without hiring for it. We run the technical and content work under your brand, deliver reporting you can pass straight to a client, and stay out of the relationship.
How it works
1. We agree where a review is worth having
We start with where a review counts for you: Google, your product pages, or both. The wording and the timing are agreed with you before anything goes out.
2. We ask after the order arrives
The request goes out a set number of days after delivery, written in your voice and sent through your own delivery service. Anyone who has already reviewed is left alone, and nobody is asked twice.
3. We report what came back
Each month you get what was sent and what came back, with the orders that were asked and the ones that were left out. No incentives are offered, so the reviews stay legitimate.
Ask us
Answers to common Review Requests questions
Weighing us against another option? Our comparisons take the main ones in turn.
What does Review Requests actually include?
A short request sent a set number of days after delivery, written in your voice, pointed at Google, your product pages, or both. Anyone who has already reviewed is left out, and each month you get what was sent and what came back.
Why not just ask customers ourselves?
Most shops mean to and then do not, because it has to happen on every order and somebody has to remember. This runs on every order whether the week is quiet or busy, and it stops for anyone who has already reviewed.
Will this annoy my customers?
It is one short request per order and nobody is asked twice. Anyone who has already left a review is dropped, unsubscribes are honored automatically, and you see the wording before it goes out.
How long before it is live?
Within the first week. Agreeing the wording, the timing and where the request points is the work; after that it runs on its own.
Do I lose control of the wording?
No. The wording is yours, you approve it before anything goes out, and you can see what is being sent at any time.
What do you need from me to start?
Access to your store and to your delivery service, and a note of where you want reviews to land. That is all.
Can the request point at more than one place?
Yes. It can point at Google, at your product pages, or at both, and we agree which before it goes live.
What does the request actually say?
A short note in your voice, thanking the customer and asking for a review, with a direct link. No incentives are offered, so the reviews stay legitimate.
How is this different from Cart Recovery?
Review Requests goes to people who bought, once the order has arrived. Cart Recovery goes to people who did not finish buying. They are separate services, and Commerce Pro carries both along with Store Watch.
Will you tell me if the requests stop going out?
Yes. If the requests stop, or the delivery starts failing, you hear about it from us rather than noticing that the reviews have dried up.
How do you measure it?
By what was sent and what came back, month by month. You see which orders were asked, which were left out, and how many reviews followed.
Do you install anything on my shop?
Nothing that changes how your shop works. We connect to your store and to your delivery service, and the requests go from there.
What is not included?
We do not write replies to reviews, and we do not offer incentives for leaving one. This is the asking, done on every order. Cart follow-up is Cart Recovery, and checkout testing is Store Watch.
Can I stop at any time?
Yes. It is monthly, and it can be switched off in a day. The reviews you have already earned stay where they are.
Ask Us Anything
We’d love to hear from you!