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MountDev Ops Chat Changelog
0 updates and 13 fixes, newest first.
Every change to MountDev Ops Chat that people see or use, newest first, the same notes as the Updates page, plus the fixes that never reach What's New.
All Chat features | Updates for Chat | Follow Chat (RSS)
October 2026
October 15, 2026
Fixes and Behind-The-Scenes Changes
- Chat transcripts and "We Replied to Your Chat" emails go out during your business hours (Settings, Business Hours). A transcript asked for while you are closed says when it will go out, and a "We Replied" email that waited is not sent once the visitor has read your answer.
October 14, 2026
Fixes and Behind-The-Scenes Changes
- The chat on your websites looks like iMessage: the visitor's messages on the right in your color and your team's on the left in light gray, grouped, with a time between groups and a rounded message field with a round send button.
- A visitor's message rises into place the moment they send it. "Delivered" shows under it, and "Read" once someone on your team has opened the chat.
- While someone on your team is writing a reply, the visitor sees three gray dots.
- On phones the chat fills the whole screen edge to edge. Files from visitors work as before.
October 10, 2026
Fixes and Behind-The-Scenes Changes
- Visitors can share files in a chat: pictures, PDFs, Office documents, text, and zip files, up to 10 MB each and 3 at a time, each with its own progress bar and Cancel.
- Files are kept with the conversation, encrypted with your company's own key. Your team sees pictures in place and other files as cards with Download; each visitor sees only the files in their own chat.
- Programs, web pages, and SVG drawings are never taken, a file whose contents do not match its name is refused, and every download is a download, never opened as a page.
- Make a Ticket and Make a Lead carry the chat's files along. Turn visitor files off in Chat Settings with Visitors May Share Files.
October 8, 2026
Fixes and Behind-The-Scenes Changes
- Chat: put one snippet on any of your websites, and visitors chat with your team from a bubble there.
- Answer live from the workspace, see who is on your websites now, and set yourself available or away.
- Office hours, with a form outside them that becomes a Helpdesk ticket when Helpdesk is added.
- Turn a chat into a Helpdesk ticket or a CRM lead in one click, and email a visitor their transcript.