MountDev Ops
MountDev Ops Helpdesk
In Development Client email becomes tickets, and your team replies by email.
MountDev Ops Helpdesk keeps every ticket and every message on it. Client email to your support addresses becomes tickets, and your team replies from each ticket by email.
What It Does
Everything here is built and described in the MountDev Ops Helpdesk docs.
Tickets and RepliesHow email becomes tickets, the conversation and its files, replying with a minute to undo, upload links, internal notes, assigning, moving a message to a new ticket, status, and the close rule.How Email Becomes a Ticket | The Ticket Screen | Emails as They Were Designed | Replying | Upload Links | Internal Notes | Assigning | Moving a Message to a New Ticket | The Close RuleRead about Tickets and Replies
Automatic Follow-UpsReminders when a client has not answered, then a closing notice.What They Do | When They Stop | Setting Them UpRead about Automatic Follow-Ups
The Spam ListSetting aside mail from senders you never want tickets from.Marking a Ticket as Spam | The ListRead about The Spam List
Helpdesk SettingsYour support addresses, who sees their tickets, receipts, ticket numbers, your signature, who hears about new tickets, and upload links.Where to Find Them | Support Addresses | Ticket Numbers, Receipt, and SignatureRead about Helpdesk Settings
What It Starts With
Helpdesk comes ready to use with these modules, and every one of them can be changed, turned off, or deleted in Setup.
- Tickets
- Messages
Our Commitment
MountDev Ops is built security first. Your business data belongs to you, and you can export all of it at any time. We never use analytics or tracking of any kind inside MountDev Ops.
Your Data Stays Yours
Your business data is kept apart from every other company and out of our reach.
- Every company gets its own separate database and its own encryption key.
- No one at Cascadia Web Services can open your data. None of our staff tools, logs, or admin screens can reach it.
- If you ever want our help inside your account, you grant a named person temporary access for a set time, you can end it at any time, and you see everything they do.
- Updates never remove or change your data. Before any update is released, it is tested to prove every record comes through unchanged.
- Every release is tested to confirm no one outside your company can reach your data.