Texts

Text Conversations

Every outside number that texts your business number has one conversation, matched to the contact or company in your CRM when the number is saved there. Texts arrive on their own. A new text is on the bell of the client's Project manager, or of the owners and admins who take calls when the client has none. The Phone window lists the conversations you may see, newest first, with what is unread (action calls.home).

Opening a conversation (action calls.thread) shows its texts and marks them read for you, with their notices. Mark All Read marks every conversation read for you only (action calls.texts.read_all).

Sending

Write in a conversation and press Send (action calls.text.send). The text goes from your business number through your Telnyx messaging profile, and its delivery status follows (Queued, Sent, Delivered). Telnyx handles STOP and HELP replies for you.

Who Sees What

Owners and admins see every conversation, with the number and company. Anyone else sees only the conversations of the clients they look after, with the client's name and never the number.