Helpdesk Permissions for Connections
Part of the MountDev Ops Helpdesk documentation. Updated November 5, 2026
MountDev Ops Helpdesk documentation | Updated November 5, 2026
These are the permissions a connection can hold in Helpdesk. Each one is a single action. Pick only what the connection needs. A connection acts as the member who made it and never does more than that member could.
| Permission id | Level | What it does | Inputs |
|---|---|---|---|
helpdesk.automated.list | Read | See the Automated Senders list (senders whose email is filed Closed, out of the ticket queue) | none |
helpdesk.context.put | Write | Tell Suggested Replies what another system knows about a client: automated emails sent, services, incidents, recent work, or billing notes | email (required), source (required), items |
helpdesk.daily.stop | Write | Stop daily follow-ups on a ticket | ticket (required) |
helpdesk.link.options | Read | Find projects and tasks to link a ticket to | ticket (required), q |
helpdesk.link.remove | Delete | Unlink a project from a ticket (or every project) | ticket (required), project |
helpdesk.link.set | Write | Link a ticket to a project or one of its tasks (beside any projects it links to) | ticket (required), project, task |
helpdesk.merge | Write | Merge tickets into one | ticket (required), tickets (required) |
helpdesk.merge.suggest | Read | Find tickets that look like the same conversation, to merge | ticket (required), q |
helpdesk.merge.undo | Write | Undo merging a ticket | merge (required) |
helpdesk.note | Write | Add an internal note to a ticket | ticket (required), text (required) |
helpdesk.notices.list | Read | See your Helpdesk notifications: new tickets, client replies, and tickets assigned to you or your groups | limit |
helpdesk.notices.read | Write | Mark your Helpdesk notifications read, for one ticket or all | ticket, all |
helpdesk.project.counts | Read | Count the open tickets linked to projects | projects (required) |
helpdesk.project.create | Write | Create a project from a ticket and link the ticket to it | ticket (required), name (required), company, website, description, manager |
helpdesk.project.draft | Read | See what a new project made from a ticket starts with | ticket (required) |
helpdesk.project.find_tickets | Read | Find tickets to link to a project | project (required), q |
helpdesk.project.tickets | Read | See the tickets linked to a project | project (required) |
helpdesk.quiet.contact | Read | See whether a CRM contact gets automatic replies from Helpdesk | contact (required) |
helpdesk.quiet.list | Read | See the email addresses with automatic replies off (No Automatic Replies) | none |
helpdesk.reply.undo | Write | Undo a reply before it goes out | queued (required) |
helpdesk.settings.get | Read | See Helpdesk Settings and addresses | none |
helpdesk.share.off | Write | Turn off a shared file's link | id (required) |
helpdesk.split | Write | Move a client message to a new ticket | message (required), subject |
helpdesk.status | Write | Change a ticket's status (Waiting on Us opens again on its own two business days later) | ticket (required), status, version |
helpdesk.ticket.get | Read | See a ticket and its conversation | id (required) |
helpdesk.ticket.move | Write | Move tickets to another support address | ticket, tickets, address (required), reassign |
helpdesk.tickets.inbox | Read | See the Inbox: tickets by tab, newest activity first, with each tab's count | tab, who, mailbox, q, limit, offset |
helpdesk.upload.off | Write | Turn off an upload link | id (required) |
See the Automated Senders List (Senders Whose Email Is Filed Closed, Out of the Ticket Queue)
Permission helpdesk.automated.list | Read | MCP tool helpdesk_automated_list (action helpdesk.automated.list)
POST /account/api/v1/actions/helpdesk.automated.list
{}Tell Suggested Replies What Another System Knows About a Client: Automated Emails Sent, Services, Incidents, Recent Work, or Billing Notes
Permission helpdesk.context.put | Write | MCP tool helpdesk_context_put (action helpdesk.context.put)
POST /account/api/v1/actions/helpdesk.context.put
{"email":"Example","source":"Example"}Stop Daily Follow-Ups on a Ticket
Permission helpdesk.daily.stop | Write | MCP tool helpdesk_daily_stop (action helpdesk.daily.stop)
POST /account/api/v1/actions/helpdesk.daily.stop
{"ticket":1}Find Projects and Tasks to Link a Ticket To
Permission helpdesk.link.options | Read | MCP tool helpdesk_link_options (action helpdesk.link.options)
POST /account/api/v1/actions/helpdesk.link.options
{"ticket":1}Unlink a Project from a Ticket (or Every Project)
Permission helpdesk.link.remove | Delete | MCP tool helpdesk_link_remove (action helpdesk.link.remove)
POST /account/api/v1/actions/helpdesk.link.remove
{"ticket":1}Removing more than one record waits for approval in the workspace.
Link a Ticket to a Project or One of Its Tasks (Beside Any Projects It Links To)
Permission helpdesk.link.set | Write | MCP tool helpdesk_link_set (action helpdesk.link.set)
POST /account/api/v1/actions/helpdesk.link.set
{"ticket":1}Merge Tickets into One
Permission helpdesk.merge | Write | MCP tool helpdesk_merge (action helpdesk.merge)
POST /account/api/v1/actions/helpdesk.merge
{"ticket":1,"tickets":[]}Find Tickets That Look Like the Same Conversation, to Merge
Permission helpdesk.merge.suggest | Read | MCP tool helpdesk_merge_suggest (action helpdesk.merge.suggest)
POST /account/api/v1/actions/helpdesk.merge.suggest
{"ticket":1}Undo Merging a Ticket
Permission helpdesk.merge.undo | Write | MCP tool helpdesk_merge_undo (action helpdesk.merge.undo)
POST /account/api/v1/actions/helpdesk.merge.undo
{"merge":1}Add an Internal Note to a Ticket
Permission helpdesk.note | Write | MCP tool helpdesk_note (action helpdesk.note)
POST /account/api/v1/actions/helpdesk.note
{"ticket":1,"text":"Example"}See Your Helpdesk Notifications: New Tickets, Client Replies, and Tickets Assigned to You or Your Groups
Permission helpdesk.notices.list | Read | MCP tool helpdesk_notices_list (action helpdesk.notices.list)
POST /account/api/v1/actions/helpdesk.notices.list
{}Mark Your Helpdesk Notifications Read, for One Ticket or All
Permission helpdesk.notices.read | Write | MCP tool helpdesk_notices_read (action helpdesk.notices.read)
POST /account/api/v1/actions/helpdesk.notices.read
{}Count the Open Tickets Linked to Projects
Permission helpdesk.project.counts | Read | MCP tool helpdesk_project_counts (action helpdesk.project.counts)
POST /account/api/v1/actions/helpdesk.project.counts
{"projects":[]}Create a Project from a Ticket and Link the Ticket to It
Permission helpdesk.project.create | Write | MCP tool helpdesk_project_create (action helpdesk.project.create)
POST /account/api/v1/actions/helpdesk.project.create
{"ticket":1,"name":"Example"}See What a New Project Made from a Ticket Starts With
Permission helpdesk.project.draft | Read | MCP tool helpdesk_project_draft (action helpdesk.project.draft)
POST /account/api/v1/actions/helpdesk.project.draft
{"ticket":1}Find Tickets to Link to a Project
Permission helpdesk.project.find_tickets | Read | MCP tool helpdesk_project_find_tickets (action helpdesk.project.find_tickets)
POST /account/api/v1/actions/helpdesk.project.find_tickets
{"project":1}See the Tickets Linked to a Project
Permission helpdesk.project.tickets | Read | MCP tool helpdesk_project_tickets (action helpdesk.project.tickets)
POST /account/api/v1/actions/helpdesk.project.tickets
{"project":1}See Whether a CRM Contact Gets Automatic Replies from Helpdesk
Permission helpdesk.quiet.contact | Read | MCP tool helpdesk_quiet_contact (action helpdesk.quiet.contact)
POST /account/api/v1/actions/helpdesk.quiet.contact
{"contact":1}See the Email Addresses with Automatic Replies Off (No Automatic Replies)
Permission helpdesk.quiet.list | Read | MCP tool helpdesk_quiet_list (action helpdesk.quiet.list)
POST /account/api/v1/actions/helpdesk.quiet.list
{}Undo a Reply Before It Goes Out
Permission helpdesk.reply.undo | Write | MCP tool helpdesk_reply_undo (action helpdesk.reply.undo)
POST /account/api/v1/actions/helpdesk.reply.undo
{"queued":1}See Helpdesk Settings and Addresses
Permission helpdesk.settings.get | Read | MCP tool helpdesk_settings_get (action helpdesk.settings.get)
POST /account/api/v1/actions/helpdesk.settings.get
{}Move a Client Message to a New Ticket
Permission helpdesk.split | Write | MCP tool helpdesk_split (action helpdesk.split)
POST /account/api/v1/actions/helpdesk.split
{"message":1}Change a Ticket's Status (Waiting on Us Opens Again on Its Own Two Business Days Later)
Permission helpdesk.status | Write | MCP tool helpdesk_status (action helpdesk.status)
POST /account/api/v1/actions/helpdesk.status
{"ticket":1}See a Ticket and Its Conversation
Permission helpdesk.ticket.get | Read | MCP tool helpdesk_ticket_get (action helpdesk.ticket.get)
POST /account/api/v1/actions/helpdesk.ticket.get
{"id":1}Move Tickets to Another Support Address
Permission helpdesk.ticket.move | Write | MCP tool helpdesk_ticket_move (action helpdesk.ticket.move)
POST /account/api/v1/actions/helpdesk.ticket.move
{"address":"Example"}See the Inbox: Tickets by Tab, Newest Activity First, with Each Tab's Count
Permission helpdesk.tickets.inbox | Read | MCP tool helpdesk_tickets_inbox (action helpdesk.tickets.inbox)
POST /account/api/v1/actions/helpdesk.tickets.inbox
{}Turn Off an Upload Link
Permission helpdesk.upload.off | Write | MCP tool helpdesk_upload_off (action helpdesk.upload.off)
POST /account/api/v1/actions/helpdesk.upload.off
{"id":1}