MountDev Ops Helpdesk Features

See every client email as a ticket in one inbox with tabs, filters, and search.

Email to your support addresses and website forms becomes a ticket, and you can open one yourself.

Reply to clients from the ticket, add private notes, and share files with a secure link.

Link a ticket to the project it is about, and see it on that project.

Give a ticket to a person or a group, and hear about the ones that are yours.

Combine tickets that are one conversation, and undo it within 30 minutes.

Your clients see their requests and reply from their own workspace.

Nudge clients who have not answered, then close the request for you.

Follow up once a day with a vendor until they actually answer.

Turn off receipts and follow-ups for people who should never get them.

Get a drafted reply to review and send, written in your team's own voice.

Keep spam out of your inbox without losing any email.

File alerts from backup and security tools as closed, and hear only about real problems.

Set up the addresses clients write to, who sees them, and where new tickets go.

Forward your existing support mail into Helpdesk with a private address.

Choose your ticket numbers, receipt text, signature, and who hears about new tickets.

Bring tickets from a connected Zoho Desk into Helpdesk and answer them there.

Move every old Zoho Desk ticket into Helpdesk once, and check that all of it arrived.