Four Remote Tools, Four Separate Meters, and a Published Plan Beside Them

Boil all four down to one number for your own situation, then read what each price omits. Write down three figures: technicians connected at the same moment, machines you want reachable when nobody sits at them, and how many of those are servers. AnyDesk bills the first and gates the second by tier. Splashtop bills the first and attaches a machine allowance to each license. ScreenConnect bills the two on separate lines. TeamViewer sells annual terms, with add ons metered in their own units. Run all four against the same three figures and the ranking usually changes at least once. Then read the exclusions. Splashtop keeps its security tooling outside the license. AnyDesk pushes you up a whole tier if you outgrow either meter. ScreenConnect needs a second purchase before unattended access works at all. Which of those you would actually notice is the part no table settles.

On the access policy and the handover, which no license covers. A capable person rolls out agents in two weeks, everyone leans on it, and then that person changes roles. Nobody left knows which machines carry an agent, who holds a technician login, or whether consent prompts are on. Meanwhile an arrangement that suited twelve machines strains at two hundred, fixes get bolted on sideways, and half the estate lands in a group called ungrouped. Ask who maintains it before you ask what it costs.

You own the business data, and this is the one service where the license works differently from the rest of what we sell, so precision matters. We carry the Zoho Assist subscription for you and it arrives on the same invoice as our fee, which puts the license in our name instead of yours. Everything the subscription produces, meaning the device list, group structure, technician assignments, session records, and audit logs, is a record of your business and goes with you. Ask us how the license unwinds before you sign, not on the day you leave. We would rather answer that here, in writing.

For many businesses, yes, and we would rather say it here than after an invoice. One technician and twenty machines in one building are covered outright by Splashtop Remote Support SOS or a single ScreenConnect license, at a fraction of our fee, and there is no policy to enforce because the only person involved is you. The arithmetic turns on how many machines nobody can walk up to, how many people hold a technician login, and whether anyone would notice a login still working a month after its owner left. No platform price includes that somebody.

Splashtop or ScreenConnect, depending on shape. Splashtop Remote Support SOS starts at twenty two dollars a month per concurrent technician license, so one technician is the lowest real number on this page and two come to roughly forty four. ScreenConnect Remote Support Standard is forty three dollars a month on the annual term and lifts the technician count to unrestricted, better value once you have a third person. AnyDesk Advanced at two connections is one hundred and eleven dollars ninety. At one or two technicians we cost several times any of them, even counting the license we carry, and the honest reason to pay us before the count grows is policy and upkeep, not license arithmetic. TeamViewer sells on annual terms, so compare it across a full year.

Platforms get vendor support. Your configuration does not, and nearly everything that fails is configuration. A group of machines that stopped accepting unattended connections because of how a policy was written is not a bug a support desk can fix, since somebody wrote it. With us it is one company and one published monthly plan. Fixes come out of your monthly hours rather than a quote, and when Zoho ships a platform change that breaks a deployment method you rely on, that is our problem before it is yours.

No, and most should not. Servers and anything else nobody sits at go first, because unattended access earns its keep there and policy mistakes show up fastest. Workstations follow once that runs and consent behavior has settled. Laptops that leave the building come last and get the tightest rules, as they turn into trouble later. A machine used at a desk twenty feet from the person who fixes it can stay outside the system indefinitely.

Often, and it is real work, not a tidy up. We read the device and group structure, who holds a technician account and what each can reach, the consent and elevation settings, recording and retention rules, which agents have stopped checking in and why, and the integrations nobody has opened in a year. Then we say plainly what is worth keeping and what to rebuild. Inherited setups tend to be sound where someone tested them and quietly open where nobody did, and sorting out which is which fills most of the first month.

Two to six weeks for most businesses, longer where nobody agrees on who may connect to what. The device inventory and grouping come first, then the access and consent policy, then unattended agent rollout, then technician accounts and what each may reach, then recording, retention, and the Zoho Desk integration. Configuration starts the week we begin, with no separately billed discovery phase. What people notice first is rarely the software. It is that nobody talks a customer through a download before the real problem can be examined.

Quite possibly nothing, and that is a fine answer. Someone who owns the estate and keeps it current covers most of this. We help with what is outside their job: the access policy that must hold while they are on leave, a deployment method that survives the next operating system version, the Deluge scripting, retention rules on session recordings, the integration that attaches a session to the right Desk ticket and CRM record, and spotting the week a group of agents stops checking in. Plenty of clients keep that person and hire us for the engineering around them.

Two, both common. If one person supports fifteen machines in one building, a single Splashtop or ScreenConnect license already covers it and there is no policy worth managing, so buy that and nothing from us. And if you need somebody to answer the phone and fix the problem rather than tooling to reach the machine, that is general IT support. We do not sell it, and pretending otherwise would cost you a month before you found out.

We tell you before taking your money. Support feels chaotic mostly because nobody has written down who may touch what and nobody owns the device list, not because the remote tool is slow. A fair number of these conversations end with one written access policy, one person accountable for the estate, and no new software.

One published monthly plan, from $250 a month, priced by hours of Zoho work rather than by users. Unlike our other managed services, the fee includes the Zoho Assist license, which we carry for you and bill on the same invoice, so no second subscription arrives from elsewhere. It covers technician provisioning, unattended agent deployment and removal, the access and consent policy, session recording and retention, integration with Zoho Desk and CRM, session reporting, and support for your technicians. Adding a technician or a hundred more machines moves nothing.

Cancel any time and service runs to the last business day of that month, but this is the one service where leaving is a conversation, not a switch. The Zoho Assist license sits with us rather than with you, so there is a subscription to move instead of nothing to hand back. Your device records, group structure, session history, and audit logs are records of your business and go with you. Ask us to walk through that sequence before you sign, not in your last month, and it is administration instead of a scramble.

A list of the machines you want reachable and which of them nobody sits at. Whatever you use for remote support now, in whatever state. The names of those who will hold a technician login. Whether anything you support falls under a rule about consent or recording. And an hour with whoever takes the calls, not whoever owns the org chart. After you sign up we review what you have, and you get a plain answer on whether Zoho Assist suits the job or whether one of the four on this page suits it better.