Looking for a LogMeIn Alternative? We Run It Instead

The main difference is that we scope technician access to device groups. A technician who can reach every machine in the company is a risk you did not intend to take. We organize devices into groups and map each technician to only the groups their role requires, then keep that mapping accurate as people move between teams instead of letting it quietly drift.

Tell us and we revoke the seat the same business day. Offboarding is one of the weakest points in most remote access setups, because a departed technician with a live account can still reach every machine they had access to. We treat account removal as a security task rather than a licensing cleanup, and we audit the technician list on a regular schedule regardless.

No. This service supports your technicians and your Zoho Assist environment, not your end users. If a device will not connect, a policy needs changing, or an agent is misbehaving, your team contacts us. Your team still handles their own users. If you want us handling end-user support as well, that is a separate conversation and a different engagement.

Yes. The service is month to month, and if you leave, the Zoho Assist subscription transfers to your own Zoho billing rather than being canceled out from under you. Your org, your devices, your session history, and your configuration all stay intact. We are not interested in holding your remote access hostage as a retention strategy.

Managed Zoho Assist means we run the platform for you instead of handing you a login and walking away. We provision technician seats, deploy unattended agents to your devices, enforce access and security policy, wire Zoho Assist into your helpdesk, and keep all of it working as your team and device list change. You get remote support that is configured properly and stays that way, plus a support line when something goes wrong.

Zoho Assist is Zoho’s remote support and remote access product. It lets a technician connect to another computer to troubleshoot it, either in an attended session where the user is present and consents, or through an unattended agent installed on the machine ahead of time. It covers Windows, macOS, Linux, and mobile devices, and includes file transfer, chat, session recording, and integrations with the rest of the Zoho suite.

Unattended access lets a technician connect to a machine when nobody is sitting at it. An agent is installed on the device ahead of time, and from then on it can be reached without someone clicking to accept. It is how most internal IT teams work, because waiting for a user to be available turns a five minute fix into a two day ticket. If you support servers, kiosks, or staff across time zones, you need it.

There is no cap from our side. The practical limit is the unattended device allowance on your Zoho Assist edition, and we size that with you during scoping. For larger fleets we enroll devices in bulk using deployment links or your existing management tooling rather than installing one machine at a time, so a few hundred endpoints is a normal rollout rather than a special project.

The product itself uses encrypted sessions, consent prompts, and detailed logging. Most of the real risk in remote access tools comes from configuration rather than the software: stale technician accounts, permissions that were never scoped, recording that was never switched on. That configuration work is exactly what this service covers. We set the policy, enforce it, and keep it accurate as people join and leave.