Managed Zoho Assist
Remote access tools go wrong in small, dull ways. A technician seat outlives the technician. Agents reach the first ten machines and stop. Recording was never switched on, and the access policy was written two years ago. We set up your Zoho Assist org, push agents to Windows, macOS, and Linux devices, link it to Zoho Desk, and keep the whole arrangement accurate as people come and go.
With Cascadia you get
Rollouts tend to stall after a handful of machines, leaving the rest reachable only when someone is at the keyboard. We enroll devices in bulk through deployment links or the management tooling you already own, and the job is not done until every agent is checking in.
One technician with reach into every machine is a risk nobody chose. We sort devices into groups, give each technician only the groups their role needs, and revisit that mapping when people change teams so it does not drift.
A former technician with a live seat can still reach every device assigned to them. When you tell us someone has gone, we revoke the seat that same business day, and we audit the whole technician list on a schedule so nothing lingers between reviews.
What you get
All 26 of these come with Managed Zoho Assist, set up and looked after by our team.
Tell us how your team uses Zoho Assist and we will take it from there.
Buying a license takes minutes. The slow part is keeping access correct while the team turns over and the device list grows, and that is the part that gets skipped.
| What to compare | How Cascadia handles it |
|---|---|
| Fleet coverage vs a few machines | We enroll the entire fleet in bulk, confirm each agent reports in, and recheck coverage as devices are added and retired, so unattended access covers all of it. |
| Scoped access vs everyone everywhere | Devices are grouped and technicians mapped to what their role needs, then revised when people change teams. A seat never turns into a master key. |
| Audited sessions vs no record at all | Recording is enabled, retention follows your policy, and the trail stays intact. Privileged access can be reviewed later instead of pieced together from memory after an incident. |
| Ticket-linked sessions vs a side tool | The connection runs to Zoho Desk and Zoho CRM, or to a third-party service desk through the API, so session history lands where your team already looks. |
| Prompt offboarding vs stale seats | Tell us someone has left and the seat is revoked. On a schedule we then audit the full technician list, so stale access cannot pile up between reviews. |
| One invoice vs two vendors | The license is carried by us and billed with the management fee on a single invoice. If you leave, the subscription goes back to your own account intact. |
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With staff spread across offices, home desks, and time zones, waiting for a user to accept a session can stretch a five minute fix into a two day ticket. An unattended agent on each machine lets technicians work when they have time, not when the user is free.
Get StartedSupporting other companies' devices makes technician licensing and device grouping the difference between a tool that scales and one that fights you. We build the org around your client boundaries, scope each technician to specific accounts, and size licenses so growth brings no billing surprise.
Get StartedWhere support already runs through Zoho Desk, starting a session from inside the ticket and writing the record back removes a whole class of lost history. Teams inside the suite get much more from Assist than a standalone remote tool could give them.
Get StartedOnboarding has three phases. We establish what your environment needs, build the org and put agents on machines, then keep it current as your team and devices change.
First we work out how many technicians you need, how many devices must be reachable, and what your access and recording policy should say. Those answers set the Zoho Assist edition and the license cost, so you receive a real figure rather than an estimate.
Get StartedNext come technician seats, two-factor and single sign-on, device groups, and recording with retention. Then the agents go out to your Windows, macOS, and Linux machines, in bulk wherever your tooling permits.
Get StartedAfter that it is steady administration: seats added and revoked as people join and leave, new devices enrolled, policy revised, and the technician list audited on a schedule.
Get StartedPricing
Three monthly plans that cover any Zoho apps, whether you run Zoho One or individual apps. Pricing is by hours of Zoho work, not by users or apps.
Essentials
$250/mo
Every Month
Plan Extras
Growth
$500/mo
Every Month
Plan Extras
Scale
$1,000/mo
Every Month
Plan Extras
Every Plan Includes
How the Hours Work
Plan Requirements
Ask us
Weighing us against another option? Our comparisons take the main ones in turn.
Compare with TeamViewer, AnyDesk, Splashtop, and MoreCompare with TeamViewer, AnyDesk, and MoreCompare with TeamViewer and MoreStill have a question?
We run the platform for you instead of handing over a login and leaving. That means provisioning technician seats, deploying unattended agents, enforcing access and security policy, connecting Assist to your helpdesk, and keeping it all working as the team and device list change. You get remote support that is configured properly and stays that way, with a support line for when something breaks.
It is Zoho's remote support and remote access product. A technician connects to another computer to troubleshoot it, either in an attended session with the user present and consenting, or through an unattended agent installed beforehand. It covers Windows, macOS, Linux, and mobile devices, with file transfer, chat, session recording, and links to the rest of the Zoho suite.
It lets a technician connect to a machine with nobody sitting at it. The agent is installed ahead of time, and after that the device can be reached without anyone clicking accept. Servers, kiosks, and staff across time zones all call for it, and most internal IT teams work this way.
We set no cap. The practical ceiling is the unattended device allowance on your Zoho Assist edition, which we size with you during scoping. For larger fleets we enroll in bulk with deployment links or your existing management tooling, so a few hundred endpoints is routine rather than a special project.
The product uses encrypted sessions, consent prompts, and detailed logging. In practice the risk sits in configuration: stale technician accounts, permissions never scoped, recording never switched on. Fixing that is what this service does. We write the policy, enforce it, and keep it accurate as people arrive and depart.
Yes. We switch on recording, set retention to match your policy, and configure the audit logs that show which technician connected to which device, and when. If a compliance framework requires a reviewable trail of privileged access, this is the part that matters most, and it is easier to set up at the start than after an audit asks.
Both handle attended and unattended support competently. Zoho Assist is generally cheaper per technician and ties natively into Zoho Desk and Zoho CRM, which counts if your support and sales work already lives in Zoho. TeamViewer has a longer record in some enterprise settings. For Zoho shops, Assist is usually the sensible pick on cost and workflow.
Yes, and it may be the most useful thing to do with Assist. A technician launches a remote session from the ticket, and the session details write back to it when the work ends. Support history stays in one place instead of splitting between the ticket system and a separate remote tool. Zoho CRM gets the same pattern where it helps.
That is common and workable. Zoho Assist integrates with several third-party service desks, and where no native link exists we can connect through the API, so sessions still start from and report back to your ticketing system. We scope this during onboarding, so you know what is achievable before committing.
A simple organization with a handful of technicians and a modest device count is usually live within a week. Larger rollouts run longer, mostly because of agent deployment across the fleet and any identity provider work for single sign-on. After scoping we give you a timeline built from your environment.
Tell us and we revoke the seat the same business day. A departed technician with a live account can still reach every machine they were assigned, so we treat removal as a security task, not license housekeeping, and we audit the technician list on a regular schedule either way.
No. This service supports your technicians and your Zoho Assist environment. If a device will not connect, a policy needs changing, or an agent misbehaves, your team contacts us, and your team still handles its own users. End-user support would be a separate conversation and a different engagement.
Yes. The service is month to month, and if you leave, the Zoho Assist subscription moves to your own Zoho billing instead of being canceled underneath you. Your org, devices, session history, and configuration stay intact.
We carry the license and bill it together with the management fee on one invoice, so you deal with a single vendor. The edition and its cost come out of scoping, where we count technicians and devices. That is why you get a real number up front.
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