What You Get Instead of Running Kustomer Yourself

One reason is that we do the running while the account stays in your name. Your inboxes, your conversation history, your customer correspondence, and your Zoho subscription all sit in an account registered to your company. Nothing lives behind an agency login.

You keep everything. The Zoho account, the inboxes, the conversation history, the rules, and the templates are all registered to your company, so there is nothing for us to hand back. We remove our access, leave the documentation with you, and help your team or your next provider pick it up. There is no contract term holding you in place.

Frequently. Plenty of clients run TeamInbox alongside Microsoft 365 or Google Workspace rather than moving everything at once, and that works fine. We handle the mail routing between them and connect what can be connected. We will also tell you plainly when TeamInbox is the wrong fit and something like Zoho Desk suits your volume better.

It is an ongoing service where we run your shared inbox for you on a monthly plan. We configure the inboxes, routing, assignment rules, views, templates, and automation, connect the channels and the rest of your Zoho account, then keep all of it current as your team changes. You also get monthly reporting on volume and response times, plus change requests handled within your plan's monthly hours.

No. There is no setup fee. Configuration, channel connections, routing, migration, and team training run on your monthly plan. Most consultancies quote an implementation fee first and a retainer afterward. We fold both together because we are the ones maintaining whatever gets built, which gives us every reason to configure it properly the first time rather than quickly.

Either works. TeamInbox has its own standalone plan, and it is also bundled into Zoho One. If you already pay for Zoho One you almost certainly have TeamInbox included and may not have opened it. If you run three or more Zoho apps, Zoho One usually costs less than stacking separate subscriptions, and we will tell you when that crossover point arrives.

A distribution list copies mail to several people and hopes somebody replies. There is no owner, no status, no internal discussion, and no way to tell what was answered. TeamInbox gives each thread an assignee and a state, keeps internal notes attached to the conversation, shows when a colleague is already typing, and reports on how long replies actually take.

Yes, and migration is included. We map your existing group addresses and shared mailboxes onto TeamInbox, bring across the archive where the source platform allows it, carry over your users and their access, and rebuild your routing and tags. The old mailbox stays reachable until your team has signed off on the new setup, so nothing is cut over blind.

TeamInbox handles email plus the messaging channels your customers actually use, including WhatsApp Business, Instagram, and Telegram, alongside your shared addresses. We connect the ones relevant to you and set the routing so a customer who emails on Monday and messages on Thursday does not end up as two unconnected conversations owned by two different people.

As many as your organization needs. Plans are priced by hours of Zoho work, not per inbox or per user, so adding support, sales, billing, careers, and a partner address costs the same as running one. That matters, because most teams start with a single inbox and discover within a quarter that they need three or four.