Managed Zoho BugTracker
Zoho BugTracker can hold every defect your team finds, once someone builds the intake forms, sets the severity rules, and wires it to the tools your developers already use. That part is a job.
With Cascadia you get
When a business rule stops firing, nothing announces it. New issues simply sit unassigned, and the first sign is a release that slips. We check that rules still fire, that notifications still go out, and that nobody left the company with a queue full of their name.
Out-of-the-box severities and due dates seldom match how your team picks what to fix first. We set the severity scale, priority rules, and SLA targets with your developers and QA, so a production outage and a typo on a settings page never share one queue.
Settings handle ordinary bug tracking well. Odd cases need code: issues created from another system, extra checks when a form is submitted, or data sent somewhere BugTracker does not reach on its own. We write that in Deluge and the API.
What you get
All 20 of these come with Managed Zoho BugTracker, set up and looked after by our team.
Tell us how your team uses Zoho BugTracker and we will take it from there.
A consultant can configure a tracker in a week. Keeping it accurate while modules, staff, and release dates change is a separate job, and it decides whether anyone trusts the queue next year.
| What to compare | How Cascadia handles it |
|---|---|
| Changing a rule or adding a project | You ask, and we configure it. A change request is handled within two business days instead of waiting for a new quote. |
| Bugs that miss the developers | BugTracker is linked to Zoho Projects, Zoho Sprints, and your source control. A bug then sits beside the work behind it and the commit that eventually closed it. |
| Inheriting a tracker nobody trusts | We audit what exists and walk the queue as your team meets it. You get an honest verdict on which parts deserve repair and which should be rebuilt clean. |
| Who can see which bugs | Developers see their own modules and managers see everything. An outside client sees only their own issues and nothing about anybody else. |
| Outgrowing one app | If the real trouble is a Desk or Projects problem, we say so. We also point out when Zoho One would cost less than adding apps one at a time. |
| Cost next month | A published monthly plan includes a set number of hours spent on your tracker, so the bill does not move with the number of bugs filed. |
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When Projects holds the tasks, Desk holds the tickets, and bugs sit in a spreadsheet, nobody sees the full picture. We link BugTracker to those apps, so a customer-reported defect points back to its ticket and forward to the task that fixes it.
Get StartedA shared sheet breaks the moment two people edit it together, or someone asks which bugs are truly fixed. We move the list into a tracker with owners, severities, and history, which ends the Monday ritual of merging copies.
Get StartedBugTracker comes with Zoho One, and plenty of companies pay for it without ever turning it on. We set it up around your modules and release dates and connect the apps you already use, so a license you fund anyway starts earning its place.
Get StartedStarting fresh or inheriting someone else's tracker, the order of work is the same.
We begin with a conversation about your modules, release dates, who fixes what, and how a bug reaches you today. Then we find where it fails: reports missing detail, issues without an owner, or a backlog no one believes.
Get StartedProjects, modules, custom fields, severity scales, and business rules come next. Before anything goes live, we push realistic issues through the rules the way your team would, so none gets assigned to a person who left last spring.
Get StartedZoho Projects, Desk, CRM, and your source control get connected next. We build reports managers will open and hand over access with roles already sorted. After that, the tracker stays under our care each month.
Get StartedPricing
Three monthly plans that cover any Zoho apps, whether you run Zoho One or individual apps. Pricing is by hours of Zoho work, not by users or apps.
Essentials
$250/mo
Every Month
Plan Extras
Growth
$500/mo
Every Month
Plan Extras
Scale
$1,000/mo
Every Month
Plan Extras
Every Plan Includes
How the Hours Work
Plan Requirements
Ask us
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See All Zoho ServicesStill have a question?
It is a monthly subscription in which we run your BugTracker for you. That covers project and module structure, intake forms, severity schemes, business rules, SLA escalations, links to Zoho Projects, Desk, CRM, and source control, and user and client access. When triage breaks or a new module is needed, a team already familiar with your setup handles it.
Yes. You hold the subscription and own the account and the issue history. We work inside it as an administrator, so nothing sits behind our accounts if you switch providers. We also advise on which plan tier fits your user count and the limits you are likely to meet.
Yes. It can store test suites and test cases next to the defects they produce, which keeps QA and development in one system. We set up your suites, link cases to the issues they raise, and structure results so a failed test becomes an assigned bug with the build already attached.
Yes. Timesheets attach to individual issues, so you can see how long a fix took instead of guessing. We configure logging, approval, and the roll-up reports, and connect Zoho Projects where the same people also log time against tasks.
It links natively to Zoho Projects, Zoho Sprints, Zoho Desk, and Zoho CRM, and to source control on GitHub, GitLab, and Bitbucket. Webhooks and an API cover everything else. We choose the connections that fit, so a support ticket can raise an issue and a commit can close one.
Projects handles planned work such as tasks, milestones, and schedules. BugTracker handles defects that arrive without warning and need severity, reproduction steps, and triage. Running bugs as tasks tends to produce a cluttered board. We run both and connect them.
Yes. Client users see only the projects and issues you expose to them, which gives customers a real place to report problems and follow progress. We set access per project and keep internal discussion out of their view.
Deluge is Zoho's scripting language, and with the API it covers what settings cannot. Examples are creating issues from a monitoring alert, checking required details before a bug is saved, and sending a status change to another system. We write and test those functions, and we keep them running.
That is what the health checks are for. We look for disabled business rules, notifications that no longer reach anyone, and integrations that stopped syncing, then repair them. The goal is to find the failure before a release does.
We review aging issues on a schedule. Anything with no owner, no activity, or a fix that shipped long ago is closed, merged, or reassigned with a note. A smaller queue is easier to trust and to report on.
An hourly consultant suits a project with a clear end. Bug tracking has none. Modules change, people leave, and every release shifts what matters. Billing by the hour turns each small change into a negotiation, which is how teams stop asking. A subscription removes that friction and keeps context between requests.
Tell us, and we will check whether the extra projects are truly needed or whether modules can live inside one well-built project. Our plans are priced by hours of Zoho work, not by users or apps. If the work outgrows your monthly hours, move to a plan with more hours or add hours in 5-hour blocks. A large one time buildout can be quoted as a project at your plan's project discount.
Yes. BugTracker is part of Zoho One, and many clients reach it that way. The work is the same either way, and our plans cover any mix of Zoho apps.
Yes, and it is a common starting point. We audit the existing setup and find switched-off rules, unowned issues, dead modules, and integrations that stopped months ago. Sometimes repair is enough and sometimes a clean rebuild is faster. We tell you which, with reasons, before starting.
Start with a consultation. We review how bugs reach you, which modules you maintain, who fixes what, and how often you release, then recommend a plan. We collect access, build projects and rules, and connect your other tools. Anything beyond your monthly hours is quoted as a project at your plan's project discount.
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