Zoho Apptics for Crash Reporting, User Analytics, and Release Health

Zoho Apptics is Zoho's product analytics and app monitoring tool, built around privacy. A small SDK reports crashes, screen views, user flows, funnels, retention, in-app feedback, and performance numbers to one console. It covers native mobile, desktop, and web apps, plus the common cross-platform frameworks. Developers, product managers, and app owners all read from the same place.

We cover the gap between owning a license and getting answers from it. That means SDK integration on each platform you ship, event planning, privacy and retention settings, crash review on a schedule, alerts tied to releases, dashboards for each audience, and a monthly written summary of what changed. You keep shipping while we keep the numbers trustworthy.

Yes. The license and the account are yours, and we work inside your console at the access level you give us. Your data never sits in an agency account, so if we part ways there is nothing to migrate or hand back.

There are SDKs for iOS, iPadOS, macOS, watchOS, tvOS, Android, and Windows, plus web apps and frameworks such as React Native, Flutter, and Unity. We apply the same event names and session definitions on every one, so a single chart can compare them.

For one app on one or two platforms, plan on two to three weeks from kickoff until verified data is flowing. The SDK itself goes in quickly. Most of the time goes to agreeing on the event plan, checking privacy settings against your policy, and confirming events on a real build. Larger multi-platform products take longer.

Apptics groups crashes by cause and records the device, OS, and app version for each. Readable stack traces depend on uploading the debug symbol or mapping files for every build, and we make that part of the release routine. Then we sort new groups, name the build that introduced each, and hand over a short list ranked by how many users were hit.

Adoption of the new version, its crash-free session rate compared with the one before, and the funnel steps you care about most. Alerts are set per build, so a regression produces a message right away. You learn about it while rolling back is still a small decision.

Questions arrive after the instrumentation does. If one tap is logged under three names across two platforms, funnels split and retention figures disagree. Settling names before the first release is cheap. Fixing them afterward is slow, because old builds on people's phones keep sending the old names for months.

Yes. Apptics can change app behavior without a store release through remote configuration, and it can show update and rating prompts inside the app. We set up the keys, define who sees what, and test on a real build before a change goes to everyone. Feedback sent from inside the app is also collected in the console.

The main differences are privacy posture and breadth. Apptics lets you control what is collected and how long it is kept, and it puts crash reporting, performance, feedback, remote config, and product analytics into one console. It also lives in the Zoho ecosystem. Which one suits you depends on what else you already run.

We can run Apptics next to your current tool for a while, so you compare numbers before switching. History does not transfer between platforms, so expect a clean start after the overlap. Existing event names are mapped into the new plan where they fit, and we flag the ones worth rethinking.

It is designed with privacy in mind and offers settings for collection scope, opt-in and opt-out handling, and retention. Those settings still need deliberate choices. We configure them to match your policy, document them, and keep your app store data disclosures consistent with what the SDK actually sends.

Yes. In-app feedback can create tickets in Zoho Desk, and bug reports can open in Zoho Projects. We wire up the links that fit your workflow and skip the ones that only add noise.

Every app you instrument is covered, because our plans are priced by hours of Zoho work, not by app count. The second app reuses the event plan and dashboard patterns built for the first. The same plan covers any other Zoho products you run.

The account, license, and data are already yours, so there is nothing to reclaim. We hand over documentation covering the event plan, dashboards, alert thresholds, and privacy settings, then remove our access. Your instrumentation keeps running as before. Service runs to the last business day of the month you cancel in.