ClickSend alternative

Looking For A ClickSend Alternative? We Run It Instead

Two-way conversation that stays inside Zoho. Replies land on the record, and nothing about your customers leaves your own Zoho account: no vendor dashboard, no copy of your data, no phone home. Send one message or send to a whole list, and every reply lands back on the record in SMS History.

What makes it different

Nothing phones home
Two way, not one way
Your Twilio, your rates
Personalized at any volume
Every number, not just one
History follows the record

The short version

What you get here instead of ClickSend

ClickSend retired its SMS integration for Zoho CRM on 31 December 2025, and now points Zoho users at its own Automation Builder or at Sinch. The usual way to add texting is to hand a connector your subscriber list so an outside platform can do the sending, which puts a live copy of who pays you what on servers you do not administer.

What you get here

  • Reusable Message Templates
  • Automatic Phone Field Detection
  • Choose The Number You Send From
  • Scheduled Message Delivery
  • History Stays On The Account
  • Inbound Replies Logged Automatically
  • Runs Inside Your Zoho Account
  • No Phone Home Architecture
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What ships in the standard plan here

Everything in this list ships as standard.

  • Reusable Message Templates
  • Automatic Phone Field Detection
  • Choose The Number You Send From
  • Scheduled Message Delivery
  • History Stays On The Account
  • Inbound Replies Logged Automatically
  • Runs Inside Your Zoho Account
  • No Phone Home Architecture
  • Built In Deluge Only
  • Your Twilio Account And Numbers
See Twilio SMS for Zoho Billing

Where the service earns its keep

Subscription billing runs on a schedule, and the messages that go with it should run on the same one.

Every number, not just one

Records rarely hold a single phone number. The extension detects every phone field on a contact or account, including custom ones, and lets you choose which to text.

History follows the record

A subscription outlives any single charge against it. Because the thread attaches to the subscriber rather than to one billing run, a renewal reminder from March sits beside the failed card notice from June.

Nothing phones home

Your records, your phone numbers, and your message content never leave your Zoho environment. We hold no copy and run no dashboard on our side.

Two way, not one way

Billing systems are built to send documents out, not to hold a conversation. This one captures the reply.

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Who this comparison is for

Recovering failed subscription payments

An email asking someone to update it competes with everything else in the inbox, and a text does not.

Subscription teams handling renewals and changes

A short text lands faster than another billing email, and templates plus dynamic fields mean the message writes itself from the record. Schedule the send ahead of the renewal date.

Companies audited on how payment data is handled

Anything touching a paying subscriber eventually attracts a questionnaire. Which vendor sees the phone number, and where the message text ends up.

How the Zoho Billing SMS integration works

Four steps, and none of them involve standing anything up. You install the extension from the Zoho Marketplace, connect your Twilio credentials, and start texting from a record.

  1. 1

    We assess your current setup

    First we look at how things run today: what you already pay for, what is configured where, and which parts are actually causing you trouble.

  2. 2

    Install from the Zoho Marketplace

    Find the extension on the Zoho Marketplace and install it into your organization the same way you would any other.

  3. 3

    Connect your own Twilio account

    Different teams or brands can send from different numbers, so replies reach whoever should be handling them.

  4. 4

    Text a record and watch the reply land

    Use a saved template if it is a message you send often, and dynamic fields fill in the details from the record.

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Ready to make the switch?

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The difference that matters

No second account, no second system

Both options give you two-way texting on your Zoho Billing records, and on paper the feature lists look similar. The difference is architectural. ClickSend is a messaging platform you sign up for, and your conversations run through it. Ours is built in Deluge and runs inside your own Zoho account against your own Twilio credentials, so there is no ClickSend account to hold, no vendor dashboard to log into, and no copy of your customer data anywhere but Zoho.

If your objection to texting from Zoho Billing has ever been “who else ends up holding this data”, that is the question this answers.

Where ClickSend stands now

What ClickSend does, in their own words

ClickSend retired its SMS integration for Zoho CRM on 31 December 2025. Their help center now files the Zoho CRM guide under Discontinued and points Zoho users at other ClickSend products instead. What follows is what that page says.

The Zoho CRM integration is retiredClickSend titles its Zoho CRM guide Integration Guide: Zoho CRM (Discontinued), and states that the ClickSend SMS integration for Zoho CRM was retired on 31 December 2025.
Message history does not travelClickSend says message history cannot be migrated, and recommends backing up your message logs before uninstalling the integration from Zoho CRM.
Standard users are pointed at Automation BuilderClickSend directs Zoho users to its own Automation Builder, which it says carries pre-built Zoho CRM workflows and needs no coding.
Enterprise users are pointed at SinchFor enterprise, ClickSend recommends migrating to Sinch SMS for Zoho CRM, which it describes as a fully supported, enterprise-grade solution.

Taken from ClickSend help center. Checked September 2026.

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ClickSend alternative questions

Straight answers about switching, pricing, and what moves with you.
We already use ClickSend. What changes here?
What changes is that billing texts become two way, not one way. Billing systems are built to send documents out, not to hold a conversation. This one captures the reply.
No. The extension is built in Deluge and runs inside your own Zoho account, using your own Twilio credentials. Message content stays in your SMS History module, and we have no access to it.
Yes. The Zoho Marketplace listing offers a ten day free trial so you can install it, connect your Twilio account, and send real messages before committing to anything. Trials cannot be extended, so it is worth having your Twilio credentials ready before you start the clock on it.
It is a Zoho Billing extension that lets you text your contacts and accounts using your own Twilio account. You can search for one customer and send a single message, or select a group and send to all of them at once. Replies come back into the SMS History module against the record they belong to, so the whole conversation stays readable inside Zoho Billing.
Billing systems are built to send documents out rather than to hold a conversation, so a customer who replies has nowhere useful to land. This extension captures the reply and logs it against the record, and it lets you send in bulk rather than one notification at a time. That turns SMS from an alerting channel into something you can actually have a conversation on.
Yes. You connect your own Twilio account and use your own numbers, so carrier charges are billed to you directly at Twilio rates rather than resold through us with a margin on top. It also means your message records sit in your Twilio console under your name, and you can change providers or numbers whenever you want.
Contacts and accounts. You text the people on the record rather than a document, which means the conversation belongs to the customer relationship rather than to one invoice or one renewal. That keeps the thread readable as documents come and go over the life of the account.
Yes. Select the records you want and compose the message once. Everybody selected receives it, and each send is logged against that individual record rather than into one shared pile. Bulk sending to a saved list or view is also supported, which is easier when the same group gets messaged on a regular basis.
In the SMS History module, as a new entry linked to the record that replied. You do not have to copy anything across or check a separate inbox. Because history is attached to the record itself, anyone who picks up that account later can read the full exchange without asking around for context.
No. The extension has no phone home capability. It runs inside your Zoho environment and does not transmit your records, phone numbers, or message content to us. We hold no copy of any of it, and there is no vendor side dashboard collecting data in the background. This is the main structural difference between this extension and most alternatives.
Entirely on the Zoho platform, written in Deluge. There is no embedded third party interface, no external web application, and no separate service your data has to travel through. Everything happens inside your own Zoho Billing deployment, which keeps the data boundary simple to explain to a security reviewer or an auditor.
Yes. Dynamic text pulls values straight out of Zoho Billing and drops them into the message body when it is sent. Customer name, amount, due date, or any other field on the record can be used. That means a message going out to two hundred accounts still reads as though it was written for each one individually.
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