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No two of these four count the same thing. TeamViewer sells annual terms only, and every dollar figure on its pricing page is drawn by script after the page loads, so we cannot quote you one. AnyDesk meters concurrent connections and sells extra ones at a fixed rate each. Splashtop meters concurrent technician licences and attaches a managed computer allowance to every licence. ScreenConnect splits the product in two and bills attended support separately from unattended agents. Underneath all four the access policy is still yours to write. Who may start an unattended session, on which machines, whether the person at the other end has to consent, how long a recording is kept, and what happens to the agent on a laptop that left with an employee are decisions rather than settings.
Before you pick a remote support tool
Most businesses shopping for remote support software are not unhappy with screen sharing in the abstract. They are unhappy that a technician spent twenty minutes talking somebody through a download before the real problem could be looked at, that nobody can say which machines still have an agent installed on them, and that the person who set it all up left and took the admin login with them. Every product here will put a technician on a remote screen. What none of them settles is which machines get an unattended agent, who may connect to them without asking first, whether sessions are recorded and how long those recordings are kept, and how the agent comes off a laptop the day somebody resigns. Those are security decisions wearing a software costume, and if the answer is somebody who owns the configuration afterwards, what managed Zoho Assist actually covers is set out in full.
1
Four vendors, four units. TeamViewer sells annual subscriptions only, with no monthly option, and only the technician needs a licence rather than the person being helped. AnyDesk meters concurrent connections: Standard is forty nine dollars ninety a month for one connection with extra connections at twenty nine dollars ninety each up to twenty, and Advanced is one hundred and eleven dollars ninety for two connections at fifty five dollars ninety five each up to fifty. Splashtop sells its Remote Support SOS tier by concurrent technician licence from twenty two dollars a month, and every licence carries a managed computer allowance that scales to a ceiling of twelve hundred once you hold four or more. ScreenConnect charges twenty eight dollars a month for one technician with ten unattended agents, forty three for unrestricted technicians with three simultaneous sessions, and prices unattended agents separately again at one hundred and three dollars a month for a hundred of them. Work out your own number under all four units before any of those calls, because a business with three technicians and two hundred machines gets four wildly different quotes.
2
A subscription hands you an empty console and a login. Somebody still has to decide which machines carry an unattended agent and which are attended only, whether a technician may reach a server with nobody present, whether consent is requested every time or bypassed when the machine is logged off, who may elevate a session to administrator, how long session recordings and audit logs are kept, and how access is revoked the same day somebody leaves. On every platform here that somebody is you. Leave an unattended agent on a machine that walked out of the building and you have a standing remote door into your network that nobody is watching, which is the kind of problem you tend to hear about from somebody else. The same gap runs through every comparison we publish.
3
Standing it up is the easy half and all four will sell you help with that part. What repeats forever is the upkeep. Pushing the agent onto the eleven machines that were switched off during the rollout, taking it off the four that were replaced, noticing that a group of agents stopped checking in three weeks ago and nobody raised a ticket, keeping the technician list matched to who actually works here, reviewing who connected to what and pruning the recordings you no longer have a reason to hold, and proving the thing still works on the day you need it rather than the day you installed it. None of the four does any of that inside the subscription. Ask who is doing it once the rollout is finished, and ask what that person costs.
Four vendors, four units of measurement, one whose prices never render at all, and an annual term that renews itself unless you diarise the cancellation.
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Annual Terms Only
No Price Ever Renders
Cancel Twenty Eight Days Early
TeamViewer is the name almost everybody has already used, usually on somebody else's machine, and it is by a distance the biggest search on this page. It is also the only vendor here whose price we cannot tell you. We fetched the pricing page and every dollar figure on it is drawn by script after the page loads, so the tier names, the FAQ and the add on list all arrive and the numbers do not. What does render is the shape of the deal, and the shape is the point. Subscriptions are annual only with no monthly option. Only the expert needs a licence and the person being supported does not. The term renews for another twelve months unless you cancel at least twenty eight days before it ends, which is a diary entry rather than a decision. Asset management, endpoint protection, device monitoring, Assist AR Lite and mobile device management are priced separately again by endpoints, users or storage. Tensor is custom quoted and its premium twenty four hour support requires a service level agreement on top. Non profits and education get thirty percent off.
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Two Meters Running At Once
Devices Scale By Tier
Extra Connections Cost Extra
AnyDesk is the lightweight one, and it prices by something most buyers do not think about until the second technician tries to connect. Solo is twenty eight dollars ninety a month on the annual term and covers a hundred managed devices. Standard is forty nine dollars ninety for a single connection, with additional connections at twenty nine dollars ninety each up to twenty, and starts at five hundred managed devices. Advanced is one hundred and eleven dollars ninety for two connections at fifty five dollars ninety five each, scaling to fifty, and starts at a thousand devices. Ultimate is a quote and lands at five users and two thousand devices. Read that as two meters running at once. The connection count decides how many of your people can be working at the same moment, the device count decides how much of your estate you may reach at all, and outgrowing either one moves you up a tier regardless of the other. At two technicians and a few hundred machines it is genuinely inexpensive, and for a small team that mostly needs attended support it is the cheapest credible answer here.
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From Twenty Two A Seat
A Ceiling On Managed Machines
Security Sold Separately
Splashtop is the value answer on this page and it does not pretend otherwise. Its access products start at six dollars a month for a solo user on the annual term, eight dollars twenty five per user on Pro and thirteen on Performance. The tier that actually competes with the rest of this page is Remote Support SOS, from twenty two dollars a month per concurrent user licence, billed annually at two hundred and fifty nine or three hundred and ninety nine depending which option you take. Those two options differ on how many computers each licence may manage, ten on the first and three hundred on the second, scaling to a ceiling of twelve hundred once you hold four or more licences. Enterprise is custom quoted and can be run on your own premises. What the licence does not include is the security layer, because endpoint management, Bitdefender antivirus and endpoint detection and response are all add ons bought separately. Two technicians on SOS runs to roughly forty four dollars a month, which is about a seventh of what we charge, and we would rather you read that here than work it out afterwards.
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Two Products, Two Bills
Concurrent Or Agent Based
Self Hosting Is Possible
ConnectWise ScreenConnect is the one built for people who do this for a living, and it is sold as two products rather than one. Remote Support is licensed by concurrent technician. Twenty eight dollars a month on the annual term buys a single technician licence, one simultaneous session and ten unattended agents. Forty three lifts the technician count to unrestricted with three simultaneous sessions, and fifty three takes that to ten. Unattended access is a separate agent based purchase priced by volume, at thirty one dollars a month for twenty five agents on the annual term, one hundred and three for a hundred, and six hundred and nineteen for a thousand. Read those two lines together before you compare it with anything else here, because the support tier on its own does not cover an estate of machines you want to reach when nobody is sitting at them. It is the only vendor on this page that will still sell you a self hosted instance, which matters if your reason for asking is a regulator rather than a budget, and there is a free single user licence if you want to try it properly first.
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What the flat three hundred covers
Managed Zoho Assist is put together differently from most of what we sell, and it is worth saying so before the number. We carry the Zoho Assist licence on your behalf and it arrives on one invoice alongside the fee, so three hundred dollars a month is the whole figure rather than a management charge sitting on top of a subscription you are also paying for. What the fee covers is the work: provisioning technicians and removing them again, deploying unattended agents across your estate and taking them off machines that leave it, writing and enforcing the access and consent policy, the session recording and audit retention rules, wiring Assist into Zoho Desk and CRM so a support session attaches to the ticket and the customer record it belongs to, session reporting, and unlimited technician support with nothing billed per incident. If the shape of the problem turns out to be the whole operation rather than the support end of it, meaning projects, stock, purchasing and what gets invoiced afterwards, the managed ERPNext service is where that conversation goes next.
Here is the part a page like this usually skips. At the size most businesses reading it actually are, every one of these tools is cheaper than we are, and it is not close. Two technicians on Splashtop Remote Support SOS is around forty four dollars a month. ScreenConnect Remote Support Standard is forty three. Two connections on AnyDesk Advanced is one hundred and eleven dollars ninety. Our figure is three hundred dollars a month flat, which puts us near seven times the cheapest credible option on this page. Our number does include the Zoho Assist licence and theirs are licence only, so the comparison is not quite like for like, but it is nowhere near close enough for that to rescue us. Flat only starts winning once the count gets large: roughly fourteen concurrent technician licences on Splashtop SOS at the ten computer option or nine at the three hundred computer one, about five connections on AnyDesk Advanced, and on ScreenConnect somewhere between two hundred and fifty and five hundred unattended agents once you add the agent bill to the support tier. If you have one technician, twenty machines and somebody in house who enjoys this sort of thing, buy Splashtop and spend the difference somewhere it will show.
What the flat rate buys instead is the absence of a meter and the absence of an administrator. Three of the four price by how many of your people can be connected at once, so the quarter you take on a second technician is also the quarter your bill moves, and one of them prices the machines on a separate line again so growing the estate is its own purchase order. Ours does not move at all. Three hundred dollars is three hundred dollars at two technicians and at eight, at a hundred machines and at four hundred. The reason it can be is that this work does not scale the way a licence does. Deploying the two hundredth agent is the same job as deploying the twentieth once the deployment method is written, and the part that takes actual skill is the policy deciding who may use any of them.
Underneath all of it is a question about who does the tending. Every platform here will have a technician on a remote screen inside an afternoon and not one of them will mention what the estate looks like in year two. Agents sitting on machines that were decommissioned eighteen months ago and never removed. A technician account still live in the name of somebody who left in March. A group of agents that stopped checking in during an operating system update and got quietly written off as offline. Consent prompts switched off during a busy week for convenience and never switched back on. Together those add up to a remote access system that still works perfectly and has stopped being safe, and the day you find out is usually the day somebody else does too. How much of that work a technical person in house can absorb is the real question, and owners tend to be optimistic about it.
An empty remote support console changes nothing on its own. Which machines carry an unattended agent and which stay attended only, who may connect without asking first, whether consent is requested every time, who may elevate to administrator part way through a session, how long recordings and audit logs are kept, and how access is pulled the day somebody leaves decide whether any of it is safe, and every one of those is a decision rather than a setting. We read how the business is actually laid out before any of it gets deployed.
Three of the four vendors on this page charge by how many of your people can connect at once, one of them bills the machines on a separate line again, and one will not print a figure anywhere at all. Three hundred dollars a month covers the Zoho Assist licence itself, technician provisioning, unattended agent deployment and removal, the access and consent policy, session recording and retention, the integration into Zoho Desk and CRM, session reporting, and unlimited technician support. That number is on this page rather than behind a form, and it does not move in the quarter you add a third technician or a hundred more machines.
A broken remote access setup rarely announces itself either. Attended sessions keep connecting, the console keeps loading, and the gap surfaces on the afternoon a machine in another state needs attention and its agent stopped checking in during an update six weeks ago. Watching the agent estate, the technician list, the consent and recording settings and the Zoho Desk integration is part of the fee rather than something bought separately afterwards.
How do you compare four tools that all meter something different?
You convert all four to one number for your own situation, then read what each price leaves out. Write down three figures: how many technicians need to be connected at the same moment, how many machines you want to reach when nobody is sitting at them, and how many of those are servers. AnyDesk bills the first and gates the second by tier. Splashtop bills the first and attaches a machine allowance to each licence. ScreenConnect bills the two on separate lines. TeamViewer will not tell you what it bills until you ask a person. Run all four against the same three figures and the ranking usually changes at least once. Then read the exclusions, because that is where the real difference sits. Splashtop keeps its security tooling outside the licence. AnyDesk moves you up a whole tier if you outgrow either meter. ScreenConnect needs a second purchase before unattended access works at all. The part no comparison table can settle for you is which of those you would actually notice.
How does a remote support decision go wrong?
Rarely on the software. It goes wrong on the access policy and on the handover, and nobody quotes for either. Somebody capable rolls out agents in a fortnight, everybody starts relying on it, and then that person changes role and nobody left knows which machines carry an agent, who holds a technician login, or whether consent prompts are switched on. Meanwhile the arrangement that suited twelve machines does not suit two hundred, and the fixes get bolted on sideways until half the estate sits in a group called ungrouped. Ask who maintains it before you ask what it costs.
Who owns the account and the session records if you set this up for us?
You own the business data, and this is the one service where the licence works differently from the rest of what we sell, so it is worth being precise. We carry the Zoho Assist subscription on your behalf and it arrives on the same invoice as the fee, which means the licence is in our name rather than yours. Everything that subscription produces, meaning the device list, the group structure, the technician assignments, the session records and the audit logs, is a record of your business and goes with you. Ask us exactly how the licence unwinds before you sign rather than on the day you leave. We would rather answer that here, in writing, than have it become a conversation nobody prepared for.
Should we simply buy one of these instead?
For a lot of businesses, yes, and we would rather say so here than after an invoice. If you have one technician and twenty machines in one building, Splashtop Remote Support SOS or a single ScreenConnect licence covers you outright for a fraction of three hundred dollars, and there is no policy to enforce because there is one person and they are you. Where the arithmetic turns is the number of machines nobody can walk up to, the number of people holding a technician login, and whether anybody would notice if one of those logins still worked a month after its owner left. What no platform price includes is that somebody.
Which one actually comes out cheapest?
Splashtop or ScreenConnect depending on the shape, and we are not going to dress that up. Splashtop Remote Support SOS starts at twenty two dollars a month per concurrent technician licence, so one technician is the lowest real number on this page and two run to roughly forty four. ScreenConnect Remote Support Standard is forty three dollars a month on the annual term and lifts the technician count to unrestricted, which is better value the moment you have a third person. AnyDesk Advanced at two connections is one hundred and eleven dollars ninety. Our figure is three hundred dollars a month flat, so at one or two technicians we cost several times any of them even counting the licence we carry, and the honest reason to pay us before the count is large is the policy and the upkeep rather than the licence arithmetic. TeamViewer cannot be ranked against the other three at all, because no dollar figure on its pricing page ever renders.
What happens when something breaks after the rollout?
On a subscription the platform is supported and whatever you configured on it is not, and almost everything that goes wrong is the thing you configured. A group of machines that stopped accepting unattended connections because of the way a policy was written is not a bug their support desk can fix, because somebody wrote it. Here it is one company and one number, fixes sit inside the fee rather than being quoted for, and when Zoho ships a platform change that breaks a deployment method you depend on, that is our problem before it is yours.
Do we have to put an agent on every machine at once?
No, and most should not. The usual order is servers and anything else nobody sits at, because that is where unattended access earns its keep and where a mistake in the policy shows up fastest. Workstations follow once that is running and the consent behaviour has settled. Laptops that leave the building come last and get the tightest rules, because those are the ones that turn into a problem later. A machine somebody uses at a desk twenty feet from the person who fixes it can stay outside the system indefinitely, and there is rarely a reason to rush it.
Can you take over a remote access setup somebody else built?
Often, and it is real work rather than a tidy up. We read the device and group structure, who holds a technician account and what each one may reach, the consent and elevation settings, the recording and retention rules, which agents have not checked in and why, and the integrations nobody has opened in a year, then say plainly what is worth keeping and what should be rebuilt. Inherited remote access setups tend to be sound in the parts somebody tested and quietly open in the parts nobody did, and working out which is which is most of the first month.
How long before it is actually running your support?
Two to six weeks for most businesses, and longer where nobody currently agrees who may connect to what. The device inventory and grouping come first, then the access and consent policy, then the unattended agent rollout, then the technician accounts and what each one may reach, then recording, retention and the Zoho Desk integration. Configuration starts the week we begin rather than after a discovery phase that bills separately. What people notice first is rarely the software. It is that nobody is talking a customer through a download before the real problem can be looked at.
We already have somebody technical in house. What is left for you?
Quite possibly nothing, and that is a fine answer. Somebody who owns the estate and actually keeps it current is most of this. Where we tend to be useful alongside one is the parts that are not their job at all: the access policy that has to hold when they are on leave, the deployment method that survives the next operating system version, the Deluge scripting, the retention rules on session recordings, the integration that attaches a session to the right Desk ticket and the right CRM record, and noticing the week a group of agents stops checking in. Plenty of clients keep that person and hire us for the engineering around them.
When would you tell us to walk away?
Two cases, and both are common. If one person supports fifteen machines in one building, a single Splashtop or ScreenConnect licence already covers it and there is no policy here worth managing, so buy that and nothing from us. And if what you actually need is somebody to answer the phone and fix the problem rather than the tooling to reach the machine, that is general IT support, we do not sell it, and pretending otherwise would cost you a month before you found out.
What if the software turns out not to be the problem?
We will say so before taking your money, and the fit review costs nothing. Support that feels chaotic is usually chaotic because nobody has written down who may touch what and nobody owns the device list, not because the remote tool is slow. A fair number of these conversations end with one written access policy, one person accountable for the estate, and no new software at all.
What does this cost through you, stated plainly?
One flat monthly rate of three hundred dollars per organisation, listed on the managed Zoho Assist page and on this one. Unlike the rest of our managed services that figure includes the Zoho Assist licence, which we carry on your behalf and bill on the same invoice, so there is no second subscription arriving from somewhere else. It covers technician provisioning, unattended agent deployment and removal, the access and consent policy, session recording and retention, integration with Zoho Desk and CRM, session reporting, and unlimited technician support. Nothing in that figure moves when you add a technician or a hundred more machines.
What happens if we decide to leave?
Thirty days notice ends it, and this is the one service of ours where leaving is a conversation rather than a switch. Because the Zoho Assist licence sits with us rather than with you, there is a subscription to move rather than nothing to hand back. Your device records, group structure, session history and audit logs are records of your business and go with you. Ask us to walk through that sequence before you sign rather than during the notice period and it is administration instead of a scramble.
What do you need from us to start?
A list of the machines you want reachable and which of them nobody sits at, whatever you are using for remote support now in whatever state it is in, the names of the people who will hold a technician login, whether anything you support is subject to a rule about consent or recording, and an hour with whoever actually takes the calls rather than whoever owns the org chart. The walk through takes a few days and costs nothing, and it ends with a plain answer about whether Zoho Assist suits the job or whether one of the four on this page suits it better.
