Question 1

How does Splashtop compare to TeamViewer, AnyDesk and ScreenConnect?

Accepted Answer

It is the cheapest of the four by a wide margin and it publishes its prices, which TeamViewer does not. Remote Support SOS is two hundred and fifty nine or three hundred and ninety nine dollars a year per concurrent user licence. AnyDesk meters simultaneous connections from forty nine ninety a month. ScreenConnect sells technician licences and unattended agents as two separate products. Splashtop is the one to shortlist on price, and the thing to check before you buy is the twelve hundred managed computer ceiling.

Question 2

Can I just buy Splashtop online?

Accepted Answer

Yes, and it is straightforward. Remote Support SOS has an order page with a price on it and you can be running the same afternoon. Only Enterprise needs a conversation. If what you want is a licence rather than a service, buying it direct from them is the sensible move and we would tell you so.

Question 3

What does Splashtop Remote Support actually cost?

Accepted Answer

Remote Support SOS starts at twenty two dollars a month per concurrent user licence, billed annually at two hundred and fifty nine or three hundred and ninety nine per licence. The lower figure gives ten managed computers per licence and the higher one gives three hundred. Enterprise is quoted. Every plan is billed yearly, and Splashtop does not sell a monthly subscription on any tier.

Question 4

What does one Splashtop licence actually cover?

Accepted Answer

One live session at one moment. Up to ten users can sit on the account against a single licence, and any one of them may be connected at a time. It is not one technician and it is not one computer. That makes the meter cheap for a team taking calls in sequence and expensive for a team taking them in parallel, which is the thing to work out before you commit to a year.

Question 5

What sits outside the published Splashtop tier?

Accepted Answer

Single sign on, granular access controls, IP whitelisting, cloud session recording, unattended Android access, the advanced service desk workflow and the APIs all begin at Enterprise, which is quoted rather than listed. Autonomous endpoint management, antivirus and endpoint detection and response are add-ons on top of whichever tier you are on. There is also the managed computer ceiling of twelve hundred sitting above the licence count.

Question 6

Splashtop works out far cheaper than three hundred a month. Why would I pay you?

Accepted Answer

Then take it, and we mean that. Two hundred and fifty nine dollars a year is a good product at a price we cannot approach, and this is the widest gap on the hub by some distance. You should not pay us for the software. You pay us because somebody has to size the concurrency, decide which computers get an unattended agent, provision and remove technicians, and still be doing all of it in a year. If you already have that person, buy the licence.

Question 7

At what point does a concurrent licence stop being the cheaper answer?

Accepted Answer

There is an arithmetic answer and a real one. Three hundred a month is three thousand six hundred a year, which is about nine concurrent licences on the three hundred computer option, so on price alone Splashtop stays ahead of us for a long time and we are not going to pretend otherwise. The real answer arrives sooner, and it is the twelve hundred computer ceiling, the access controls sitting on a quoted tier, and the half day a month somebody spends auditing who can still reach what.

Question 8

Is Splashtop metered on people or on sessions?

Accepted Answer

On concurrent sessions, which is not quite either. Ten users may hold accounts against one licence and one of them may be in a session at a time. Separately, each licence carries an allowance of ten or three hundred managed computers and the total stops at twelve hundred. Work out both before comparing a tier to anything, because those two ceilings are reached by very different kinds of team.

Question 9

Is Splashtop a better client than Zoho Assist?

Accepted Answer

On raw session performance it has a long reputation and a lot of people who will defend it, and we are not going to pretend otherwise. Zoho Assist connects perfectly well. If your support work is high volume screen sharing all day, or you want patching and remote access in one console, Splashtop with its endpoint management add-on is a coherent answer and a fair reason to choose them over us.

Question 10

Does Zoho Assist connect to the rest of Zoho?

Accepted Answer

That is the reason to choose it. Assist sits alongside Desk, CRM, Projects and People, so a call becomes a ticket, a session, a note on the customer record and a line on a report with nothing wired in between. Splashtop connects to the major help desks from its entry tier, which is more than most rivals offer, and an integration between two products is still not one record moving through one suite.

Question 11

What exactly do you do for three hundred a month?

Accepted Answer

We provision technicians and remove them when they leave, deploy unattended agents on the computers that need them and retire the ones that do not, build the access groups and the session permissions, enforce your access policy, connect Assist to Zoho Desk and CRM so sessions land on tickets, produce the session reporting, and carry the Zoho Assist licence on our invoice. Technician support is unlimited and included.

Question 12

Who holds the Zoho Assist licence, you or us?

Accepted Answer

We do, and this is the exception across our Zoho work. Everywhere else you buy the licence direct from Zoho and we manage it. On Assist we carry the subscription ourselves and it is billed inside the three hundred, on one invoice. Your session data and your configuration remain yours. Because the subscription sits in our name rather than yours, leaving is a conversation about moving it, so ask us how that unwinds before you sign.

Question 13

Can you move us off Splashtop?

Accepted Answer

Yes, and the migration is mostly an audit. Technicians, the computers carrying unattended agents, the licences you are actually paying for and the access that should never have existed all get listed before anything moves, and we build the equivalent in Zoho Assist before you switch. The thing to plan around is your term. Splashtop bills annually on every plan, so tell us when yours renews and we will work backwards from it.

Question 14

Is there a minimum term?

Accepted Answer

No. Three hundred a month, month to month, thirty days notice. Splashtop sells no monthly plan at all, so the comparison is not only what you pay, it is how long you are committed to a decision if it turns out to be the wrong one.

Question 15

What if we only ever need one concurrent session?

Accepted Answer

Then buy Remote Support SOS and keep your three hundred dollars. One live session, one person who knows every computer they support, and a list nobody else needs to read is not a problem worth paying anyone to manage. Come back when the second technician starts, or when the first one leaves and nobody is certain what they could still reach.

Question 16

What happens if we outgrow Zoho?

Accepted Answer

Some do. Once support becomes one small part of manufacturing, field service or project delivery, the honest answer is ERPNext rather than another Zoho app, and we run that too.

A Splashtop Alternative for Teams Who Buy a Year at a Time

The meter is concurrent sessions, not named technicians

The managed computer allowance stops growing at four licences

Access controls and single sign on are not on the published tier

Cascadia

Without Cascadia

Somebody sits with the people who take the support calls and turns how they work into access groups, session permissions and agent coverage

Somebody writes the access policy, decides which computers may be reached unattended, and tests what a real customer sees when a technician asks to connect

Technician accounts, agent coverage and session permissions reviewed every month against who joined, who left and which machines got rebuilt

A price that does not move when you add a technician, a second concurrent licence or another three hundred managed computers

The same named person on every call, who built your access rules and remembers the reason behind each one

One remote access standard the whole team works to, rather than a licence in one name and a personal account somebody never stopped using

One monthly figure, month to month, rather than a year of concurrent licences bought before the first session runs

The ticket, the session, the notes and the customer record living in one system rather than joined across two by a connector

An honest no on the first call if one concurrent licence and a tidy computer list really are all you need

A monthly read of who reached which machine, produced for you rather than exported and assembled by whoever has the time

Where Splashtop fits

Where a licence count stops being the thing that matters

Where Splashtop is strong

What three hundred a month buys when the licence was never the expensive part

What the first sixty days look like when the licence count stops being your decision

Nothing gets configured until we have sat through one real support call end to end

We count what genuinely needs unattended access before a single agent goes out

The groups, the permissions and the unattended rules get built around you, not left on defaults

You run a full month on it, including a real out of hours call and a real leaver

Don't Take Our Word For It

A firm that hit the computer ceiling two years into a three year plan

A firm where the remote session was never really the point

Dollars a month, published on this page, with the Zoho Assist licence inside it

Dollars per concurrent licence, per managed computer or per technician

Weeks, usually, before support runs on the new setup without us in it

Splashtop alternative and managed Zoho Assist FAQs

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