Question 1

How does ScreenConnect compare to TeamViewer, AnyDesk and Splashtop?

Accepted Answer

It is the only one of the four that publishes a monthly term, the only one you can host yourself, and the only one that splits remote support and unattended access into two separately priced products. TeamViewer publishes no prices at all. AnyDesk and Splashtop both bill a year at a time. On rate alone Splashtop is the cheapest of the four, and ScreenConnect is the most flexible about how you buy.

Question 2

Can I just buy ScreenConnect online?

Accepted Answer

Yes, and it is straightforward. Both price lists have an order path and you can be running the same day. Self hosting is the exception and needs a conversation with their sales team. If what you want is a licence rather than a service, buying direct from them is the sensible move and we would tell you so.

Question 3

What does ScreenConnect actually cost?

Accepted Answer

Remote Support is twenty eight dollars a month for One, forty three for Standard and fifty three for Premium, each quoted per concurrent technician licence on an annual term. Unattended Access is a separate product priced by agent volume, from thirty one dollars a month for twenty five agents up to twelve hundred and ninety one for two and a half thousand, and that line does publish a monthly option at roughly a quarter more. There is also a free single user licence, and self hosting is arranged through their sales team.

Question 4

What does one ScreenConnect licence actually cover?

Accepted Answer

On the concurrent line, Remote Support One caps the account at a single technician licence and allows one live session with ten standing agents. Standard lifts the licence cap and reaches three simultaneous sessions with unlimited agents per licence. Premium reaches ten sessions. On all three, one licence still means one technician inside it at a time. The agent based product works the other way around, with unlimited simultaneous technicians and a purchased volume of machines.

Question 5

What is not on the published price lists?

Accepted Answer

Their comparison grid lists the feature rows but does not render which tier each one lands on, so we are not going to tell you where single sign on or phone support sits. What we can say is that self hosting is arranged through sales rather than bought online. The bigger omission is the sizing. How many parallel sessions your shift pattern needs and how many machines truly deserve a standing agent are the two numbers that decide your bill, and neither page can produce them for you.

Question 6

ScreenConnect works out cheaper than three hundred a month. Why would I pay you?

Accepted Answer

Then take it. At a modest agent count ScreenConnect is a fraction of three hundred a month and we are not going to argue with a rate card. You should not pay us for the software. You pay us because somebody has to choose between the concurrent line and the agent line, size both, decide which machines get a standing agent, provision and remove technicians, and still be doing all of it a year from now. If you already have that person, buy the licence.

Question 7

At what point does ScreenConnect stop being the cheaper answer?

Accepted Answer

Somewhere between two hundred and fifty and five hundred standing agents, if you are buying both lines. Standard at forty three plus two hundred and fifty agents at two hundred and six is two hundred and forty nine a month, just under us. Swap that band for five hundred agents and it is four hundred and thirty, comfortably over. That is the tightest crossover on this hub, and it still means ScreenConnect stays cheaper for most small teams, which we are not going to pretend otherwise about.

Question 8

Is ScreenConnect metered on people, sessions or machines?

Accepted Answer

On all three at once, which is exactly what makes it awkward to compare with anything. The concurrent line meters live sessions and holds technicians inside a licence to one at a time. The agent line meters installed machines and lets technicians run unlimited. So the useful question is not what it costs per user, it is which of those two meters your support pattern actually runs on.

Question 9

Is ScreenConnect a better client than Zoho Assist?

Accepted Answer

It has a long reputation among managed service providers and plenty of people who will defend it, and we are not going to pretend otherwise. If you need to host remote access inside your own network, ScreenConnect is the answer here and we are not, because Zoho Assist is cloud only. For ordinary attended and unattended support Assist connects perfectly well. Where ScreenConnect wins on the product itself, we will say so on the call.

Question 10

Does Zoho Assist connect to the rest of Zoho?

Accepted Answer

That is the reason to choose it. Assist sits alongside Desk, CRM, Projects and People, so a call becomes a ticket, a session, a note on the customer record and a line on a report with nothing wired in between. ScreenConnect integrates with a long list of tools, which is genuinely useful, and an integration between two products is still not one record moving through one suite.

Question 11

What exactly do you do for three hundred a month?

Accepted Answer

We pick the licensing model, provision technicians and remove them when they leave, deploy standing agents on the machines that need them and retire the ones that do not, build the access groups and the session permissions, enforce your access policy, connect Assist to Zoho Desk and CRM so sessions land on tickets, produce the session reporting, and carry the Zoho Assist licence on our invoice. Technician support is unlimited and included.

Question 12

Who holds the Zoho Assist licence, you or us?

Accepted Answer

We do, and this is the exception across our Zoho work. Everywhere else you buy the licence direct from Zoho and we manage it. On Assist we carry the subscription ourselves and it is billed inside the three hundred, on one invoice. Your session data and your configuration remain yours. Because the subscription sits in our name rather than yours, leaving means moving it, so ask us how that unwinds before you sign.

Question 13

Can you move us off ScreenConnect?

Accepted Answer

Yes, and the migration is mostly an audit. The technician licences you are actually paying for, the machines carrying a standing agent, the agent band you are sitting inside and the access nobody ever revoked all get listed before anything moves, and we build the equivalent in Zoho Assist before you switch. The thing to plan around is your term, so tell us which of the two products renews first and we will work backwards from it.

Question 14

Is there a minimum term?

Accepted Answer

No. Three hundred a month, month to month, thirty days notice. ScreenConnect will sell you a monthly term on the agent line, which is fairer than the rest of this hub manages, while its package prices are still listed annually. The comparison is not only what you pay, it is how long you are committed to a decision that may turn out to be the wrong one.

Question 15

What if we only ever need one session at a time?

Accepted Answer

Then buy Remote Support One, or start on the free single user licence, and keep your three hundred dollars. One live session, one person who knows every machine they support, and a list nobody else needs to read is not a problem worth paying anyone to manage. Come back when the second technician starts, or when the first one leaves and nobody is sure what they could still reach.

Question 16

What happens if we outgrow Zoho?

Accepted Answer

Some businesses do. Once support becomes one small part of manufacturing, field service or project delivery, the honest answer is ERPNext rather than another Zoho app, and we run that too.

A ScreenConnect Alternative for Teams Sizing Two Licences at Once

There are two licensing models and you choose before you price anything

On the concurrent tiers, one licence is one technician at a time

Unattended access is priced by how many machines carry an agent

Cascadia

Without Cascadia

Somebody works out whether you are a concurrent licence business or an agent volume business before anything gets bought

Somebody writes the access policy, decides which machines carry a standing agent, and tests what a customer actually sees when a technician asks to come in

A monthly pass over technician accounts, agent coverage and session rules, checked against who joined, who left and what got rebuilt

A price that stays put when you add a technician, a parallel session or another two hundred agents

The same named person on every call, who wrote your access rules and remembers why each one is there

One remote access standard across the whole team, rather than a support licence here and an agent bundle there

A single monthly figure, rather than two product lines renewing on schedules of their own

Ticket, session, notes and customer record sitting in one system instead of stitched together across two

An honest no on the first call if a single Remote Support licence really is the whole answer

A monthly read of who reached which machine, written for you rather than exported and assembled by whoever has the time

Where ScreenConnect fits

Where sizing two products stops being the interesting problem

Where ScreenConnect is strong

What three hundred a month buys when the rate card was never the expensive part

What the first sixty days look like when the sizing stops being your problem

Nothing gets bought until we have watched a real support call end to end

We count the machines that genuinely need a standing agent before anything is priced

The groups, the permissions and the agent rules get built around you, not left on defaults

You run a full month on it, including a real out of hours call and a real leaver

Don't Take Our Word For It

A firm that bought the concurrent line and needed the agent line

A firm where each rate card looked cheap on its own

Dollars a month, printed here, with the Zoho Assist licence inside the figure

Dollars per technician licence, per parallel session or per installed agent

Weeks, usually, before support runs on the new setup without us in it

ScreenConnect alternative and managed Zoho Assist FAQs

Ask Us Anything