Question 1

How does AnyDesk compare to TeamViewer, Splashtop and ScreenConnect?

Accepted Answer

It is the one that publishes a number you can read, and that alone puts it ahead of TeamViewer, whose prices do not render on a plain load of their own pricing page. Standard is forty nine ninety a month billed annually for one simultaneous connection. ScreenConnect runs around forty three a month per concurrent technician and sells unattended access as a wholly separate product by agent volume. Splashtop remote support starts near twenty two per concurrent licence. All four are cheaper than we are, and all four leave the configuration with you.

Question 2

Can I just buy AnyDesk online?

Accepted Answer

Yes, and that is a real advantage. Solo, Standard and Advanced each have an order page with a price on it, billed annually, and you can be running the same afternoon. Only Ultimate needs a conversation. If what you want is a licence rather than a service, buying one direct from them is the sensible move and we would tell you so.

Question 3

What does AnyDesk actually cost per month?

Accepted Answer

Solo is twenty eight ninety for a single connection that cannot be scaled. Standard is forty nine ninety and includes one connection, with more at twenty nine ninety each up to twenty. Advanced is a hundred and eleven ninety for two connections at fifty five ninety five each, with more at twenty nine ninety each up to fifty. Ultimate is quoted. Every one of those figures is billed annually and excludes tax.

Question 4

What does one AnyDesk connection actually cover?

Accepted Answer

One session happening at one moment. It is not one technician and it is not one machine. Several people can hold accounts and share a single connection provided only one of them is connected at a time. That makes the meter cheap for a team taking calls in sequence and expensive for a team taking them in parallel, which is the thing to work out before you choose a tier.

Question 5

What sits outside the entry AnyDesk tier?

Accepted Answer

Role management, a command line interface, MSI mass deployment, Windows Group Policy, mobile device management support and live phone support all begin at Advanced. Single sign on, a custom namespace, on premises hosting and the CRM and ITSM integrations begin at Ultimate, which is quoted rather than listed. There is also a managed device allowance sitting under every tier: a hundred, five hundred, a thousand, two thousand.

Question 6

AnyDesk works out cheaper than three hundred a month for us. Why would I pay you?

Accepted Answer

Then take it, and we mean that. Standard is forty nine ninety and it is a good product at that price. We are three hundred, which is roughly six times as much, and no feature table rescues that gap. You should not pay us for the software. You pay us because somebody has to size the connection count, decide which machines get an unattended agent, provision and remove technicians, and still be doing all of it in a year. If you already have that person, buy the licence.

Question 7

At what point does a per connection licence stop being the cheaper answer?

Accepted Answer

There is an arithmetic answer and a real one. On Advanced you get two connections for a hundred and eleven ninety and each one after that is twenty nine ninety, so at around eight simultaneous connections you are paying close to what we charge and still running it yourself. The real answer arrives sooner, and it is the half day a month somebody spends auditing access, chasing agents that outlived their machines and rebuilding permissions after a leaver.

Question 8

Is AnyDesk metered on people or on sessions?

Accepted Answer

On simultaneous connections, which is neither. Interactive sessions where somebody sits at the machine and lets you in are unlimited on every plan. What is counted is how many sessions are open at the same moment, and separately how many machines carry an unattended agent. Work out both before you compare a tier to anything, because those two ceilings are reached by very different kinds of team.

Question 9

Is AnyDesk a better client than Zoho Assist?

Accepted Answer

On a slow line to old hardware, probably, and we are not going to pretend otherwise. The download is small, it starts quickly and it was engineered for exactly that situation. Zoho Assist connects perfectly well in ordinary conditions. If your support work routinely involves poor connections, unusual machines or customers whose equipment you have no control over, that difference is real and it is a reason to choose them over us.

Question 10

Does Zoho Assist connect to the rest of Zoho?

Accepted Answer

That is the reason to choose it. Assist sits alongside Desk, CRM, Projects and People, so a call becomes a ticket, a session, a note on the customer record and a line on a report with nothing wired in between. AnyDesk lists CRM and ITSM integration on Ultimate, the one tier that has no published price.

Question 11

What exactly do you do for three hundred a month?

Accepted Answer

We provision technicians and remove them when they leave, deploy unattended agents on the machines that need them and retire the ones that do not, build the access groups and the session permissions, enforce your access policy, connect Assist to Zoho Desk and CRM so sessions land on tickets, produce the session reporting, and carry the Zoho Assist licence on our invoice. Technician support is unlimited and included.

Question 12

Who holds the Zoho Assist licence, you or us?

Accepted Answer

We do, and this is the exception across our Zoho work. Everywhere else you buy the licence direct from Zoho and we manage it. On Assist we carry the subscription ourselves and it is billed inside the three hundred, on one invoice. Your session data and your configuration remain yours. Because the subscription sits in our name rather than yours, leaving is a conversation about moving it, so ask us how that unwinds before you sign.

Question 13

Can you move us off AnyDesk?

Accepted Answer

Yes, and the migration is mostly an audit. Technicians, the machines carrying unattended agents, the connections you are actually paying for and the access that should never have existed all get listed before anything moves, and we build the equivalent in Zoho Assist before you switch. The thing to plan around is your term. AnyDesk business rates are billed annually, so tell us when yours ends and we will work backwards from it.

Question 14

Is there a minimum term?

Accepted Answer

No. Three hundred a month, month to month, thirty days notice. The published AnyDesk rates are annual ones, so the comparison is not only what you pay, it is how long you are committed to a decision if it turns out to be the wrong one.

Question 15

What if we only ever need one connection?

Accepted Answer

Then buy Standard and keep your three hundred dollars. One connection, one person who knows every machine they support, and a list nobody else needs to read is not a problem worth paying anyone to manage. Come back when the second technician starts, or when the first one leaves and nobody is certain what they could still reach.

Question 16

What happens if we outgrow Zoho?

Accepted Answer

Some businesses do. Once support is one small part of manufacturing, field service or project delivery, the honest answer is ERPNext rather than another Zoho app, and we run that as well.

An AnyDesk Alternative for Teams Who Keep Buying One More Connection

The meter is simultaneous connections, not people

There is a second allowance running underneath the first one

Role management and mass deployment begin at Advanced

Cascadia

Without Cascadia

Someone sits with the people who actually take the support calls and turns how they work into access rules, groups and unattended agent coverage

Someone writes the access policy, decides which machines may be reached unattended, and tests what a real end user sees when a technician asks to connect

Technician access, agent coverage and session permissions reviewed every month against who joined, who left and which machines got rebuilt

A price that does not move when you add a technician, a second simultaneous connection or five hundred more managed devices

The same named person every time, who configured your access rules and remembers why

One remote access standard everybody works to, rather than a licence in one name and a personal account somebody still uses

One monthly figure, month to month, rather than an annual rate priced per connection

The ticket, the session, the notes and the customer record living in one system

An honest no on the first call if one connection and a tidy access list really are all you need

Session reporting that joins the connection to the ticket and the customer without a connector in between

Where AnyDesk fits

Where a connection count stops being the thing that matters

Where AnyDesk is strong

What three hundred a month buys when the client software was never the hard part

What the first sixty days look like when the connection count stops being your decision

Nothing gets configured until we have sat through one real support call end to end

We count what genuinely needs unattended access before a single agent goes out

The groups, the permissions and the unattended rules get built around you, not left on defaults

You run a full month on it, including a real out of hours call and a real leaver

Don't Take Our Word For It

A firm that bought one more connection every time the queue backed up

A firm where the remote session was never really the point

Dollars a month, published on this page, with the Zoho Assist licence inside it

Dollars per simultaneous connection, per managed device or per technician

Weeks, usually, before support runs on the new setup without us in it

AnyDesk alternative and managed Zoho Assist FAQs

Ask Us Anything