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A RingCentral Alternative for Companies That Wanted Video and Got Quoted a Phone System

RingCentral sells six products across six pricing pages, and the one covering video conferencing publishes no figure at all, just a contact sales button and a form asking your headcount. The product underneath it is a business phone system, so buying meetings there means buying telephony. We run Zoho Meeting at three hundred dollars a month, flat, for the whole organisation.
What you are actually buying when you buy meetings from RingCentral
Six products, six pricing pages, and no price on the video one
RingCentral splits its pricing across six separate pages, one each for Business Phone, AI Receptionist, Contact Center, Video, Events and Conversation Intelligence. The video page carries a headline, a note that annual billing saves up to twenty percent, and a button that says contact sales. No plan list, no tier, no figure. The phone page renders prices for its add-ons but not for the plans themselves. None of it says who decides which of your sessions should exist.
Icon representing a video pricing page that publishes no price at all

The video pricing page does not publish a price

RingCentral Video Collaboration has its own page in the plans and pricing menu, alongside five others. What that page contains is a description, a note that paying annually saves up to twenty percent, and a button marked contact sales. There is no tier list and no number anywhere on it. To find out what video costs you fill in a form giving your work email, your company, your headcount bracket and whether you are an agency, and then you wait for somebody to ring you. That is a sales process, not a price.
Icon representing a video product sold as part of a business phone platform

The product underneath the meetings is a phone system

RingCentral describes RingEX as a business communications platform, and its own summary of itself leads with calling. The trial supports up to twenty phone lines and two desk phones. The buying guidance on the page is written for somebody replacing an on premise PBX across branch locations and global regions. Meetings are genuinely in there and they work perfectly well. But the unit being sold is a phone user, and a company that wanted video conferencing ends up holding a telephony contract with video attached to it.
Icon representing trial hardware that must be returned within twenty one days

There is no free plan here, and the trial comes with hardware attached

What RingCentral offers instead is a fourteen day trial, open to new subscribers only, covering up to twenty phone lines and up to two desktop phones. SMS is excluded from it. Any trial hardware has to be returned within twenty one days of cancelling or you are charged for it. That is an entirely reasonable way to trial a phone system. It is a strange way to trial a video conferencing tool, and it tells you plainly which of the two you are really being sold.
Genuinely good at the thing it is actually for
Nothing below is an argument that RingCentral is weak
RingCentral runs unlimited calling across the United States and Canada, lists over three hundred and thirty integrations across more than two hundred platforms, and holds HITRUST, GDPR, PCI and HIPAA among its compliance certifications. Taken as a business phone system it is one of the strongest available. Every criticism below is about the gap between owning a communications platform and having somebody whose actual job is to run what happens inside the meetings.

Cascadia

Someone who has asked whether you need a phone system at all before you sign a contract for one.

Without Cascadia

A telephony contract signed to obtain video calls, and desk phones in a cupboard that nobody has ever plugged in.

Comparison

Cascadia vs RingCentral
RingCentral sells a communications platform and the user licences to run on it. What can actually be compared is who sets it up, watches it and fixes what breaks. Everything in the Cascadia column is part of Managed Zoho Meeting at one flat monthly figure.

Somebody establishes whether you need business telephony before you buy a platform built around it

Joining instructions written for the guest who has never used your meeting platform before

A scheduled review of which recurring sessions still earn their place, which usually lowers the seat count

One figure whatever your headcount does, with no separate line for video, events or analytics

The person who chose your setup is the same one answering questions a year later

A guest locked out of a call reaches a person rather than a help centre article

Recordings, registrations and attendance gathered into one governed place with a retention rule attached

The attendee list reaches your CRM with nobody exporting a spreadsheet afterwards

A straight no on the first call if you genuinely need a phone system and RingCentral is the right one

Access rules, external guests and retention windows decided deliberately rather than left at defaults

Generic logo representing a comparable provider.
RingCentral

Where RingCentral fits

If you are replacing an ageing phone system, need business calling and video conferencing from one vendor on one invoice, or run a contact centre alongside your meetings, RingCentral is a strong answer and very probably the right one. Nothing on this page argues otherwise.
Cascadia Web Services logo

Cascadia Web Services

Where the platform ends and the operating starts

We exist for the company that signed a three year communications contract to get video calls, uses a fraction of what it pays for, and cannot say where last quarter's recordings are. The software is fine. Nobody is operating it.

Where RingCentral is strong

Icon representing unlimited calling across the United States and Canada
Unlimited calling in the US and Canada, which is the actual product
Unlimited VoIP and conference calls to anyone inside your organisation, and unlimited phone calls anywhere in the United States and Canada. International calling is sold as separate plans and bundles, which RingCentral states openly rather than burying in a footnote. If what you need is a phone system that stops metering domestic minutes, this is a good one, and it is fair to say so.
Icon representing three hundred and thirty integrations across two hundred platforms
Over three hundred and thirty integrations, with a real API behind them
RingCentral counts more than three hundred and thirty integrations across more than two hundred platforms, with prebuilt connectors for Salesforce, HubSpot, Zendesk and ServiceNow, plus published APIs for voice, SMS, team messaging, video, fax and configuration. If your systems sit outside the Zoho estate, that breadth is a genuine argument for them and against us. We would rather point at it than talk around it.
Icon representing HITRUST, GDPR, PCI and HIPAA compliance certifications
HITRUST, GDPR, PCI and HIPAA, which shortens some shortlists to one name
RingCentral publishes a trust centre and a compliance site listing HITRUST, GDPR, PCI and HIPAA among its attestations, alongside a stated 99.999 percent reliability figure. For a healthcare practice, or a business handling card data, that is not a pleasant line on a comparison page, it is the reason the shortlist has one name on it. Nothing we sell replaces it, and if it is your requirement you should stop reading here.
Icon representing calling, messaging and meetings inside one application
Calling, messaging and meetings genuinely live in one application
The RingCentral app carries calls, team messaging and meetings together, so a conversation that starts as a chat becomes a call without anybody hunting for a second tool or sending a link. For a business that wants one place for all of it, that consolidation is the entire point of the product, and it is a real advantage over assembling the same thing out of parts.
None of that is padding, and where a business genuinely needs telephony and video conferencing from one vendor, RingCentral is very likely the right home for both. What no communications platform does is decide which of your sessions deserve to exist. Each capability in that list waits for somebody on your side to make that call, configure it, and watch what happens afterwards. Holding that job is separate from paying for the seats, and it is the job our Managed Zoho work exists to do.

Where our three hundred a month actually goes

Icon representing one organisation fee with no per user multiplier
One figure for the organisation, however many people you employ
Organisation and host setup, the meeting and webinar templates, registration pages and reminder sequences, recording and retention policy, attendance reporting, and the wiring into CRM and Analytics. Three hundred a month whether nine people work here or ninety.
Icon representing a comparison we cannot complete without a sales quote
There is a headcount where we get cheaper, and only their sales team can tell you
RingCentral publishes no figure for its video product and renders its phone plan rates in the browser, so we could fetch neither, and inventing a number to compare against would make this page worse than useless. The shape is still clear. Their invoice is a user count multiplied by a rate and ours is a single figure, so the two lines cross somewhere. Where they cross depends on how many people you employ, which is a number only you have. Bring the quote to the call and we will work it through in front of you.
Icon representing one named person rather than a purchased support tier
There is a named person, not a support tier you selected
RingCentral prices its AI Receptionist from thirty nine dollars and its Conversational Intelligence from sixty, each of them an add-on sitting on top of the plan. What you get from us instead is the person who decided how your recording and access rules should work, still answering a year later, with no add-on to buy and nothing to escalate through.
Icon representing attendance landing beside the customer record
Attendance lands beside the deal it belongs to
Zoho Meeting writes into CRM and Analytics. Who registered, who turned up and how long they stayed lands against the record your salesperson opens the next morning, rather than in a report somebody has to remember to run. RingCentral connects to Salesforce and HubSpot rather than to Zoho, so where your customer data already sits decides which of those is the shorter path.
RingCentral may well be enough on its own. Where a company needs a phone system anyway and somebody there is paying attention to the meetings side, it usually is, and we would rather say that on the call than after you have signed.

Onboarding process

What the first sixty days look like once somebody actually owns this

Most of the work is ours. Every platform on this hub will connect the call reliably enough. What goes wrong sits around the call rather than inside it, and that is where the first two months go.

1

We start by asking what you need, and specifically whether it includes phones

Plenty of companies end up on a communications platform because they wanted video and the salesperson sold them the suite. We go through your standing sessions with whoever owns each one and ask what it is for, and we ask separately whether your phone arrangements are a problem at all. Where a weekly slot survives only because it survived last year, we will say so, and you are free to overrule us.

2

We work out who truly needs to host, and who quietly stopped years ago

The people running real sessions, the seats still assigned to staff who left, and the shared invite that thirty people decline every week without anybody noticing. Where the bill is a count of users rather than of hosts, that second group is usually where the surprise is.

3

Recording, access and retention get written down once

Who is allowed to record, whether an external guest can join without being admitted, where the file lands and how long it is kept. Decided once, rather than settled by argument after a recording has already reached somebody it should not have. If yours are currently sitting inside a platform you are about to leave, this is the step that gets them out.

4

You run real sessions on it while we are still watching

The first month of live meetings runs with us alongside it. Whatever misbehaves gets fixed while somebody is still paying attention, rather than hardening into a workaround that outlives everybody who remembers why.

Testimonials

Don't Take Our Word For It

Two situations where RingCentral was fine and nobody was minding it
Neither of these is a client story. Both are shapes we see often enough to describe. Frappe publishes no meeting product and we will not invent one. But once a year of call recordings and registration exports have piled up inside a platform you are leaving, what you have is a file problem wearing a meeting problem's clothes, and the place that belongs is managed Frappe Drive, and we would rather raise that early than sell you something you will need to leave.
Hands checking figures on a calculator against a stack of invoices

How this plays out

A three year phone contract signed by a company that wanted video calls

The requirement was video conferencing for a team of eighteen. What came back in the quote was a communications platform, priced per user, with calling as the headline and meetings as one line among many. They signed it because the meetings worked in the demonstration. Two years on, the desk phones are in a cupboard, the calling side is barely touched, and the invoice still counts every employee. The platform did exactly what it was sold to do. Whether they needed it was never anybody's question.
A stack of paperwork with no order anybody could follow

When this comes up

Three weeks of sales calls to find out what video conferencing would cost

A twenty person consultancy shortlisted three meeting platforms and set out to build a comparison. Two of them published their rates on a page. The third asked for a work email, a company name, a headcount bracket and whether they were an agency, and then booked a call. By the time the quote arrived the shortlist had been sitting for three weeks and the person running it had lost interest in the exercise. They chose whoever had answered fastest. Nobody counted those three weeks, because delay never appears on an invoice.
300

Dollars a month for the organisation, and you can read it rather than request it

All of it, from the first read of what you actually run to the templates rebuilt a year later. Your Zoho Meeting licence is bought in your own name and sits separately from this figure.
0

Dollars added when a fourth person starts hosting meetings

The calendar audit, the template rebuild, the recording and access configuration, the migration and the revisions all sit inside the monthly figure. Adding hosts does not change it.
4-8

Weeks, typically, from the first conversation to running on the new setup

Four to eight weeks in most cases, and longer where a year of recordings has to be pulled out of the platform you are leaving before anybody can decide what is worth keeping.

RingCentral alternative and managed Zoho Meeting FAQs

Frequently Asked Questions

How does RingCentral compare to Zoom, Google Meet and Webex?
Zoom is the deepest of the four taken purely as a meeting product, and much the strongest on conference rooms and hardware. Google Meet is not sold on its own at all; it is one component of a Workspace seat. Webex has a free plan substantial enough to run a small business on for a while, and meters simultaneous meetings by host licence. RingCentral is the odd one out. It is a business phone system that happens to include video, and it is the only one of the four that publishes no price for its video product at all. All four will connect the call. None of them decides which of your sessions deserve to exist.
Does RingCentral have a free plan?
No. What it has instead is a fourteen day trial, open to new subscribers only, supporting up to twenty phone lines and up to two desktop phones. Voice, auto attendant, online meetings, team messaging, fax and conferencing are all included in it. SMS is not. Any hardware sent out for the trial has to come back within twenty one days of cancelling or you are charged for it. Read that list again and notice how much of it is telephony rather than video.
What does RingCentral actually cost?
We cannot tell you, and that is rather the point of this page. The RingEX plan tiers render in your browser instead of printing in the page, so fetching them returns feature lists and no figures. The video product publishes no tiers at all, only a contact sales button. What does print, and what we can therefore quote, are the add-ons: AI Receptionist from thirty nine dollars, Conversational Intelligence from sixty, a Call Queues Booster at thirty five and a Business SMS Booster at twenty five. Paying annually is stated to save up to thirty three percent on RingEX and up to twenty percent on video. Everything numeric on this page came from text we could read with our own eyes.
Why does it matter that video has its own pricing page?
Because it tells you the video product is sold separately from the phone product, and separately again from Events, Contact Center, AI Receptionist and Conversation Intelligence. Six pricing pages means six commercial conversations, and the pieces you actually want may sit across several of them. A business wanting meetings and webinars is looking at the Video page and the Events page, and neither publishes a figure. That is not a criticism of the software. It is a warning about how long it takes to discover what your particular combination costs.
What does no plan of any of this cover?
Whether the Monday call still deserves an hour of nine salaries. Whether last quarter's recordings sit in a governed store or in a platform nobody administers. Whether the twelve people on that recurring invite ever needed to be on it. Whether the client who could not get into last week's call gave up or rang somebody instead. None of that is a feature you can buy on any plan of anything. It is a job somebody has to hold.
We already pay for RingCentral. Why would I pay you three hundred a month on top?
Frequently you should not, and we tell people so. Where somebody in the building already owns the admin portal, can say how many seats you hold and why, and gets called when a guest cannot join, hiring us duplicates a job that is already being done. The call worth making is the one after that person resigns.
At what point do you stop being more expensive than RingCentral?
We cannot give you that number, and it would be dishonest to pretend otherwise, because RingCentral publishes no rate our fetch can read for either the plans or the video product. The arithmetic is simple enough once a quote is in front of you. They charge per user and we charge once for the organisation, so their line rises with every person you hire and ours does not. Above some headcount we cost less and below it they do. Bring the quote to the call. Keep in mind the two figures are not the same kind of thing either. Theirs is software. Ours is somebody configuring and watching it, and you buy the Zoho Meeting licence separately.
Is RingCentral metered on hosts or on everybody?
On everybody who needs a phone. RingEX is licensed per user, and the user in question is a telephony user rather than a meeting host, so the count tracks your headcount much the way Google's does rather than the way Webex's concurrency rule does. Attendees need nothing at all to join a call. What that means in practice is that your meeting cost is set by how many people you employ, including the ones who only ever attend. None of those figures tells you anything about how much work the setup needs, which is the only thing that predicts how much of somebody's week disappears into it.
Is RingCentral a better product than Zoho Meeting?
As a communications platform, yes, and it is not close. Calling, contact centre, messaging and meetings in one product with three hundred and thirty integrations behind it is a far bigger thing than Zoho Meeting is trying to be. But it is answering a different question. If what you need is video conferencing rather than a phone system, most of that depth is capability you pay for and never touch. Zoho Meeting wins on a narrower point. It sits in the estate where your customers, your deals and your reporting already live, and bought from us it arrives with somebody whose job is to run it.
Does Zoho Meeting connect to the rest of Zoho?
That is the reason to pick it. Meeting writes into CRM and Analytics, so a webinar registration lands on the record your salesperson already has open, and attendance reaches your reporting with no spreadsheet in between. One honest caveat: RingCentral ships prebuilt connectors for Salesforce, HubSpot, Zendesk and ServiceNow, so if your customer data lives in one of those rather than in Zoho, this argument is a good deal weaker and you should weigh it accordingly.
What exactly do you do for three hundred a month?
We set up the organisation and its hosts, build the meeting and webinar templates, write the registration pages and set the reminder timings, decide and configure the recording and retention rules, set the policy for external guests and waiting rooms, connect whichever dial in options you actually use, build the attendance reporting, and wire it into CRM and Analytics. The figure covers the organisation and it does not move when you hire somebody.
Who holds the Zoho Meeting licence, you or us?
You do, and that is deliberate. The subscription is bought in your name and stays there. If you stop working with us you keep the account, the hosts, every recording and every registration ever taken in it, and there is no migration to do. Zoho Assist is the single exception, where the licence sits with us instead.
Can you move us off RingCentral?
Yes, and with RingCentral there is usually one step that surprises people. The meetings side moves quickly. The part that does not is the telephony, because if your business numbers are hosted there you are looking at porting them, and that is a separate project with its own timetable which we are not going to pretend is quick. Alongside that, each recording gets a decision rather than a copy. Some should move, most should be deleted, and a few need somebody to actually watch them before either. Migrating two years of unwatched video faithfully is not a migration worth paying for.
Is there a minimum term?
No. Three hundred a month, month to month, thirty days notice. RingCentral prices annual billing at a saving of up to thirty three percent against monthly, which is a real discount and also a real commitment, and that discount is the mechanism by which most buyers end up on the longer term. Compare what you are agreeing to as well as what you are paying.
What if we need a phone system as well as meetings?
Then RingCentral is very probably the right answer and you should go and buy it. This page is written for the company that wanted video conferencing and found itself being quoted a communications platform, not for the company that genuinely needs both. If you are replacing a PBX, running a contact centre, or you want one vendor and one invoice covering calls and meetings together, we do not sell that and we are not going to pretend otherwise. Zoho Meeting is a meeting product. Buy the phone system from somebody who makes one.
What happens if we outgrow Zoho?
It happens. Once you are running thousand person broadcasts, or you need every session tied to an enrolment and a completion record, Zoho Meeting is the wrong shape and we will tell you before you get there. Where the real problem turns out to be the recordings and the documents around them rather than the calls themselves, we move that side on to Frappe rather than defend a fit that has stopped working.
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