Can we try Helpjuice before deciding?

Yes, and it is one of the better trials in this category. Fourteen days of full access, no credit card, and when it runs out the account goes inactive rather than the content being deleted. We have nothing that matches that. What we offer instead is a fit review that costs nothing.

Helpjuice Alternative | Managed Frappe Wiki

Q: What does Helpjuice actually cost?

249 dollars a month for 30 users and 12GB, 449 for 100 users, 24GB, single sign on and the AI suite, and 799 for unlimited users, 38GB and unlimited customization credits. All three are printed on their pricing page and there is no monthly versus annual toggle. Across a year that is 2,988, 5,388 or 9,588. Cascadia is 500 a month for Standard and 1,000 for Priority.

Q: Is Helpjuice cheaper than this?

At the entry band yes, and by a lot: 249 against 500 is roughly half. At the middle band it is 449 against 500, which is 51 dollars a month and 612 across a year, and at that distance price should not decide anything. At the top band it is 799 against 1,000. The question worth asking is which band you will be in a year from now.

Q: Do we have to migrate everything at once?

No. The material people open weekly crosses first. Archived content, attachments and the long tail follow at whatever pace suits.

Q: Does anything break while you take over?

No. We migrate into a copy, and the cut across waits until the counts match on both sides and every group permission has been rebuilt or written down.

What the three published Helpjuice figures are actually counting

A user count, a storage ceiling, and a feature line drawn between the first tier and the second

Helpjuice does the thing this hub keeps asking vendors to do. Three tiers, three numbers, printed on the page, with no annual toggle and no call to book first. Two hundred and forty nine, four hundred and forty nine and seven hundred and ninety nine a month. What each one buys is banded, and the bands are where your planning happens.

The first band stops at thirty people who can log in

Their own answer to who counts as a user is anyone with credentials to log into the knowledge base. Thirty of those on the entry tier, a hundred on the next, unlimited on the third. Nobody pays per head inside a band, which is fair, and the thirty first login still moves you from two hundred and forty nine a month to four hundred and forty nine.

Single sign on and the AI suite live above the entry tier

The entry plan lists the whole AI suite under a heading that reads AI Suite Not Included. The AI writer, AI search, the chatbot, the tutorial builder and the Chrome extension all arrive at four hundred and forty nine, and single sign on arrives with them. If your security review requires SSO, the entry price was never your price.

Storage is capped on every plan, including the unlimited one

Twelve gigabytes on the first plan, twenty four on the second, thirty eight on the third. The third tier is unlimited in users and it is not unlimited in files. For a documentation set that is mostly text, that ceiling is a long way off. For one carrying screenshots, recorded walkthroughs and PDF attachments, it is a number worth measuring before you commit to it.

Helpjuice

Where Helpjuice fits

If what you are building is a public help centre for customers, you want it skinned to your brand by somebody else's designers, and you want a chatbot answering from it, Helpjuice is built for exactly that and we are not in that race.

Cascadia Web Services

Where the bands start to hurt

We are for the case where the documentation is internal, the headcount is going to move, and nobody wants the price of one more login to be a pricing conversation.

Where Helpjuice is strong

They publish every figure, and there is no toggle hiding a second one

Two hundred and forty nine, four hundred and forty nine, seven hundred and ninety nine, per month, printed on the pricing page. No monthly versus yearly switch to catch you out and no call to book before a number appears. That is how it ought to be done, and plenty of this category still does not manage it.

Under thirty people, they cost less than us and it is not close

Two hundred and forty nine a month against our five hundred. Two thousand nine hundred and eighty eight across a year against six thousand. If your team fits inside the first band, does not need single sign on and does not want the AI tooling, that gap is real and we are not going to talk you out of it.

The design work is done by hand, by them, and it is in the price

They say they will manually skin the knowledge base until it matches your brand, and the top tier carries customization credits rather than a quote per request. For a public help centre that has to look like the rest of your site, that is a real service sitting inside a subscription. We do design work too, and we are not going to pretend this is a gap.

Fourteen days of the whole product, with no card and nothing to cancel

The trial opens everything for fourteen days, no credit card, and when it ends the account goes quiet rather than the content disappearing. You can find out whether the thing suits you before any money changes hands. We have no equivalent. The closest we offer is a fit review that costs nothing but is a conversation rather than a login.

None of that is grudging. Helpjuice has been at this since twenty eleven and its pricing page is more honest than most. What this page is about is the business whose headcount is about to cross thirty, whose security review is going to ask about single sign on, and whose documentation would rather live beside the operational record than inside a product of its own.

What a flat five hundred a month covers when nothing is banded

Your structure decides the wiki, and it is a configuration rather than a request

When documentation has to mirror a department structure and a review chain nobody designed for, the product answer is a customization request queued against somebody else's roadmap. Helpjuice will do that work and does it well. On an instance you own it is a field, a workflow and an afternoon, and nobody has to be asked for it.

One figure, and it does not move when the team does

Five hundred a month for Standard and a thousand for Priority. Hire ten people, hire a hundred, give every one of them a login. The figure at the bottom of the invoice does not notice, and if it stops being worth it you give us thirty days.

Nobody is counting logins here, and nothing is counting gigabytes

Most people in a business read documentation and never write a line of it. Here they are rows in your own user table. Helpjuice does not bill per head inside a band either, which is fair, but it does count heads at thirty and at a hundred, and it stops your files at thirty eight gigabytes even when the users are unlimited.

One instance, when ERPNext already holds the operational record

Frappe Wiki runs on the same bench as ERPNext, so the work instruction, the item it documents and the order it was written against share one database and one permission model. Nothing is being connected, so there is no connector to maintain.

Helpjuice will run a help centre well for a company that wants one designed for it with a chatbot on the front. Ours is the case where the documentation is internal, where the headcount is going to move, and where the wiki belongs in the same system as the work it describes. The same reasoning runs underneath the rest of our managed Frappe services.

Onboarding process

What the first sixty days look like when the documentation moves in

Standing the software up takes an afternoon. Everything after that decides whether somebody hunting for an answer next spring finds it or gives up and asks a colleague.

We start with the answers people already go looking for

Somebody in your business knows which pages get opened every week, which have been quietly wrong since a process changed, and which categories exist because one team asked for one once. That conversation comes first, because a structure nobody can explain will not survive a migration.

Categories become spaces, and the ownership map comes with them

Articles, attachments and version history move into a copy first. Ownership is the interesting part, because a knowledge base built for readers is usually organised around what somebody is looking for, and an internal wiki needs that plus a named owner on every branch. Each owner becomes a review workflow that gets written down before we start.

Group permissions have to be rebuilt rather than exported

Helpjuice controls access through its own user records, with single sign on available from the second tier upward. That is clean while you are inside it, and it is not a thing that travels. We map who can currently see what, separate real policy from an accident of a directory sync, and rebuild the first group explicitly.

One real review cycle runs before we step back

A real draft, a real review, a real approval and a real publish, on your own pages, while we watch. Handover happens after that has worked once and not before.

Testimonials

Don't Take Our Word For It

I can't say enough about how grateful I am to [Cascadia] for helping me resolve my tech problems. I was in a real bind, and [they] calmly and cooly fixed the problem--something two other tech support folks could not do. [They are] gonna be my go-to from now on.

Sandy S.

[Cascadia] is amazing! They are so patient and explains things in such a clear way. I'm very grateful to them for making me feel more confident in my work with the CRM. Can't recommend them enough!!

Aventurina K.

I've been on Upwork for 5+ years hiring various contractors for my service based business and there is no doubt that [Cascadia] is one of the top 5 I've ever hired for ANYTHING. For domain related questions, a selfless work-ethic, and a deep & reliable source of knowledge, [Cascadia] is the right choice.

Andrew K.

I've worked with Cascadia for nearly three years, and the service is fantastic. The benefits are reasonably priced, and the turnaround time is better than any titan within the industry. I love this company, and we look forward to growing with them.

Carl B.

Two ways a banded knowledge base stops matching the problem

Two situations with one thing in common. In both the platform was more than capable, and the shape of the plan is what failed. If you have not settled on a knowledge base at all yet, our managed Zoho Learn service is usually the cheaper place to begin.

A shared workspace with several people working along the same long table.

How this plays out

The thirty first login arrived before the budget did

Scenario one. An operations lead prices a knowledge base at two hundred and forty nine a month for a team of twenty six. Nine months later the company is at thirty four people and the same knowledge base is four hundred and forty nine. Nothing was concealed and the second figure sat on the same page as the first. It simply was not the figure anybody had budgeted.

Someone leading a discussion in front of a small group in an office.

When this comes up

Single sign on turned out to be a pricing question

A second situation. A forty person firm settles on the entry plan, then a security review asks for single sign on before anything sensitive goes into it. Single sign on is not a setting on that plan. It is the next plan up, and it arrives bundled with an AI suite nobody had asked for.

500-1,000

Dollars a month, flat, and the same figure at any headcount

Everything from the first category review to the monthly report. The figure was printed on this page before you contacted anybody.

Dollars of software licence, and no band your headcount can cross

Frappe Wiki is open source. There is no licence to buy, and the figure above covers the design work, the hosting and the support.

4-8

Weeks before a draft, a review and a publish run the whole way through

Four to eight weeks for most teams, and longer where years of content, attachments and group permissions are in scope.

Helpjuice alternative and managed Frappe Wiki FAQs

Frequently Asked Questions

What is a Helpjuice alternative?

Anything that can hold a company's documentation and let people find it again in a hurry. That takes in the other platforms on this hub, meaning Notion, Confluence, Guru, Document360 and Bloomfire, the shared drive full of loose documents that a surprising number of businesses still rely on, and open source systems such as Frappe Wiki. The first question worth answering is whether the audience is your own staff or your customers, because that splits the field more cleanly than price does.

How is Cascadia different from Helpjuice?

Helpjuice is a hosted knowledge base product with a published price, banded by how many people can log into it. Cascadia builds you a wiki and then runs it. We shape the category tree, the permissions, the approval chain and the search around documentation you already have, host it on Frappe Cloud and look after it from there. The instance is in your name, the price is one figure, and no part of it depends on your headcount.

What does Helpjuice actually cost?

Two hundred and forty nine a month for thirty users and twelve gigabytes. Four hundred and forty nine for a hundred users, twenty four gigabytes, single sign on and the AI suite. Seven hundred and ninety nine for unlimited users, thirty eight gigabytes and unlimited customization credits. All three are printed on their pricing page and there is no monthly versus annual toggle to work around. Across a year that is two thousand nine hundred and eighty eight, five thousand three hundred and eighty eight, or nine thousand five hundred and eighty eight. Cascadia is five hundred dollars a month for Standard and a thousand for Priority, at any headcount.

Is Helpjuice cheaper than this?

At the entry band yes, and by a lot. Two hundred and forty nine against five hundred is roughly half. At the middle band it is four hundred and forty nine against five hundred, which is fifty one dollars a month and six hundred and twelve across a year, and at that distance the price should not be deciding anything. At the top band it is seven hundred and ninety nine against our thousand. The question worth asking is which band you will actually be in a year from now.

Is Frappe Wiki as capable as Helpjuice?

Not for a public help centre, and that is the plainest limit on this page. Helpjuice skins the front end by hand, translates a whole knowledge base into forty plus languages in one pass, and puts an AI chatbot on the front of it. Frappe Wiki does none of that. What it gives you instead is a structure you control, source you can read, and a price that does not move.

Why not install Frappe Wiki and run it ourselves?

You can, and there is no licence to buy. Standing it up is quick. The time goes into deciding how the structure maps to teams, who approves a change, which of the permissions you currently inherit from a directory sync are real policy, and what happens to the ones that turn out not to be. None of that is written in the documentation.

Should we buy this at all?

Often not. If what you need is a customer facing help centre, designed for you, with a chatbot answering from it, Helpjuice is built for exactly that and a wiki will not solve it. The fit review exists to reach that answer honestly and it costs nothing.

Can we try Helpjuice's platform before deciding?

Yes, and it is one of the better trials in this category. Fourteen days of full access, no credit card, and when the fourteen days run out the account goes inactive rather than the content being deleted. We have nothing that matches that. What we offer instead is a fit review that costs nothing, which is a conversation rather than a login.

Do we have to migrate everything at once?

No, and staging it is usually the better idea. The material people open weekly crosses first, because that is what somebody needs on Monday morning. Archived content, attachments and the long tail nobody has touched since last year follow at whatever pace suits.

Does anything break while you take over?

No. Nobody loses a page they are working in and internal links keep resolving. We migrate into a copy, and the cut across waits until the counts match on both sides and every group permission has either been rebuilt or written down.

What if we already run Frappe Wiki and it was set up badly?

It happens more often than you would expect, and what it needs is a rebuild rather than a tidy up. We read the structure, the navigation, the permission model, the revision history and anything anybody customized, then say plainly which of it stands and which gets built again.

Do you own the system or the data?

You do, on both counts. Frappe Wiki is open source, the instance and the database sit in your name, and the categories, templates and custom fields we build are yours as well. If you stopped paying us tomorrow nothing expires, nothing locks, and no export has to be requested from anybody.

What is included at each tier?

Standard buys implementation, configuration, data migration, handover, customization, development work, Frappe Cloud hosting and support that does not stop. Priority adds a second concurrent request, quicker turnaround and a quarterly review. The migration sits inside the fee rather than beside it, and neither tier meters logins, departments or how much you decide to write.

Most of our people would only ever read the wiki. Does that matter?

It matters quite a lot with Helpjuice, because a user there is anybody with credentials to log into the knowledge base, and readers hold credentials. Thirty of them on the entry plan, a hundred on the next. On an instance you own a reader is a login, and adding one costs nothing at all.

What does the monthly report actually contain?

The month's changes, what we built or configured, anything that looks fragile and what we intend to do about it. Upstream Frappe Wiki release notes that will affect you go in as well. The month runs from your start date rather than the calendar.

What if I want to leave?

Thirty days notice, and there is nothing to disentangle. You hold the instance, the database and the configuration already, so nothing needs exporting and nobody has to approve it. What ends is our involvement.

A Helpjuice Alternative That Does Not Band You By Headcount

The first band stops at thirty people who can log in

Single sign on and the AI suite live above the entry tier

Storage is capped on every plan, including the unlimited one

Cascadia

Without Cascadia

Storage that is not capped, on any tier, at any price

Single sign on without having to move up a pricing tier for it

A figure that does not change when the thirty first person needs a login

A wiki you can run on your own hardware with no vendor involved

A feature set that does not split across a pricing line

The person who built the approval workflow is the person who answers about it

Source you can read, change and keep running long after we are gone

One database holding the document, the project and the customer record together

A structure you extend with your own fields rather than requesting a customization

A fit review that costs nothing and can end with us pointing you at them