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Jobber counts users, and in field service a user is anyone who opens the app in a truck. Housecall Pro counts seats past the ones your plan includes. ServiceTitan counts technicians but will not say what one costs. Simpro sells a single fixed plan and publishes neither a price nor a meter. Two of these four print a figure you can read. The other two want a call first.
Before you sign anything or move a schedule
All four of these will get a job onto a calendar, put it in a technician hand and bill for it afterwards. They diverge on what they charge you for, and on whether they will tell you at all. The gap tends to surface in the month you take on two more vans. Three things are worth settling before you commit to any of them.
1
Jobber counts users, and defines a user in its own pricing page as anyone who accesses the account at the office or in the field. Housecall Pro counts seats past an included number, at a hundred dollars a month on Essentials and seventy five on Max, so the price of a person depends on which plan you happen to be standing on. ServiceTitan counts technicians. Simpro sells one fixed plan and publishes no unit at all, so what it counts is a question you can only ask on a call. Not one of those four numbers has any relationship to how much configuration your setup actually needs.
2
Jobber and Housecall Pro both put real numbers on the page. Jobber starts at forty nine dollars a month for a single user on Core and adds further users at twenty nine each. Housecall Pro starts at fifty nine a month billed annually on Basic, which includes exactly one person. ServiceTitan shows three packages and a Request Pricing button against every one of them. Simpro shows one plan, seven add ons available to purchase, and a Request Pricing button against all of it. That is not a small difference when you are trying to budget a year.
3
Every vendor here ships a capable field service platform and all four will run a job from request through to invoice. The real question is whether anybody owns the way the work is shaped: whether the job types still match what you sell, whether the price book has been revisited since the day it was imported, whether the maintenance agreements somebody sold last year are actually being served. A field service platform executes the configuration it was given. It has no way of telling you that configuration went stale three years ago.
Jobber and Housecall Pro print their rates in the page, so we quote them here and you can check us against their own pricing. ServiceTitan and Simpro route every pricing question to a demo booking, so this page states no figure for either and invents nothing in the gap. What is left to compare is the shape of the meter, what the entry tier quietly leaves out, and who is minding the whole arrangement afterwards. Not one of the four answers that last part.
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A User Is Anyone In A Truck
Twenty Nine Dollars Per Extra User
Four Tiers, All Prices On The Page
Jobber is the most transparent vendor on this hub and the easiest of the four to start with, and this page is not going to pretend otherwise. Core is forty nine dollars a month for one user. What matters is their own definition, printed against every single tier: a user is anyone who accesses your account at the office or in the field to view or manage the schedule. That is the apprentice, the dispatcher and the owner alike, at twenty nine dollars a month each beyond what your tier includes. Pipeline, Marketing Suite and the AI Receptionist sit outside the plan at forty nine, ninety nine and twenty nine a month.
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Seats Cost More On The Cheaper Plan
Basic Includes Exactly One Person
The Top Tier Is A Demo Booking
Housecall Pro publishes its rates too, and the seat arithmetic is the part worth reading twice. Basic is fifty nine a month billed annually and includes one user. Essentials is a hundred and forty nine and includes five, with further users at a hundred a month each. Max is two hundred and ninety nine and includes eight, with further users at seventy five. So a tenth technician costs you more on the middle plan than on the expensive one, and upgrading is frequently the cheaper way to add people. Max is also the only tier carrying open API access, and it is the one tier with no self serve button at all.
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Three Packages, Not One Figure
Metered By The Technician
Built For The Larger Contractor
ServiceTitan is the heaviest platform on this hub and a genuinely strong answer for a large commercial contractor, which is precisely who it was built for. It meters by the technician. What it will not do is tell you what a technician costs: all three packages carry a Request Pricing button and no figure appears anywhere on the page, so this hub quotes none and guesses none. If you are large enough that a formal implementation project is a normal thing to run, ring them. If you need to know what next year costs before you book a call, you are not going to find out.
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One Plan, No Tiers At All
Seven Add Ons Sold Separately
No Price And No Unit Published
Simpro takes the opposite approach to tiering and it is a defensible one. There is a single base plan, unusually broad, holding quoting, field and contractor scheduling, real time inventory and purchasing, invoicing and payments, accounting, reporting and multi company in one place, with live support six days a week included. The catch sits under their own heading, Available to Purchase, where seven capabilities live outside the plan, among them GPS fleet tracking, SMS, VoIP and digital forms. Every button reads Request Pricing. Simpro publishes neither a figure nor a unit, so the price and the final scope both wait for a demo.
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What the flat seven hundred covers, and what it deliberately does not
Seven hundred dollars a month, per organization, to read what you actually run and tell you what we think of it, set up the work order types and the service catalogue, build the dispatch board around the way your crews genuinely move rather than the way an implementation guide assumes they do, wire up the price book and keep it current, configure the invoicing and the field reporting, read the completion and callback figures every cycle and revise the whole thing as the business changes. Your Zoho FSM subscription stays in your name and you buy it from Zoho directly. We do not resell it and we do not mark it up.
Now the part that costs us sales. If you are one van and one phone, Jobber Core is forty nine dollars a month and it will run your business properly, and seven hundred against forty nine is not an argument we are going to win or try to. Our fee also sits on top of a Zoho FSM licence you buy separately. If somebody in your building genuinely owns the dispatch board, the price book and the service agreements, stay exactly where you are and keep your money. What we sell is the judgement and the upkeep, not the software.
A service catalogue that grew one job type at a time is a pile of decisions nobody ever made together. We start from the work you actually sell and the way your crews actually move, work back to the smallest set of job types and price book entries that covers it honestly, and retire the ones surviving purely because they survived last year.
Every vendor on this page multiplies a rate by a count, or declines to say which count, so taking on people raises the invoice they send you. Ours does not move at all. Seven hundred a month covers the work whether four people work here or forty, and the licence you carry is paid to Zoho rather than to us.
Field service work degrades quietly. Nothing errors, jobs still land on the board, technicians still turn up, and the same fault comes back a second time often enough to matter without anybody putting a figure on it. We read the completion and callback numbers every cycle, work the price book against what the jobs actually cost, and say plainly when a service line has stopped earning its slot.
How do you compare four field service platforms when two of them will not publish a price?
You take the two figures you can read at face value and compare the other two on shape instead. Jobber and Housecall Pro both print their rates, so this page quotes them and you can check us against their own pages. ServiceTitan and Simpro route every pricing question to a demo booking, so we state no number for either. Before you ring anybody, work out three counts of your own: how many people will open the app at all, how many of those sit in a truck rather than an office, and how many job types you genuinely sell. Those three decide which meter is kindest to you, and no vendor page will do that arithmetic for you.
How does a field service platform decision go wrong?
Rarely on the software. Nearly always on ownership. The platform gets chosen carefully, switched on well, and then belongs to nobody. Two years on the price book still carries the rates it was imported with, three job types do nearly the same work under different names, a handful of seats belong to technicians who left in the spring, and the maintenance agreements somebody sold last year have quietly stopped being served. Not one thing broke. It simply stopped being anybody's job.
Who owns the account and the licence once you have set this up?
You do, completely. You hold your own Zoho FSM subscription in your own name and pay Zoho directly for it. We work inside it as administrators and never sit between you and your account. End this tomorrow and every work order, every customer record, every invoice ever raised and the whole reporting history stay exactly where they are. Zoho Assist is the single service where the licence sits with us instead.
Should we just pick one of these and run it ourselves?
For plenty of businesses, yes, and better you read that here than work it out after signing. If you run one or two vans, Jobber Core at forty nine a month will do the job and do it well. If you are a large commercial contractor with an implementation budget and somebody to own it, ServiceTitan was built for exactly that and we were not. Come back when nobody in the building can name who owns the price book.
Which of these four comes out cheapest for us?
It turns on how many people touch the system, and I would rather hand you the arithmetic than a winner. At two or three users Jobber is very cheap and hard to beat. Around eleven or twelve users the Housecall Pro seat maths starts to bite, and upgrading from Essentials to Max can cost less than buying the extra seats, which is worth checking on a calculator rather than assuming. Above that, ServiceTitan and Simpro both stop being comparable, because neither publishes anything to compare. And against a single van, Jobber beats us on price outright, which we will say on a call as readily as we say it here.
What happens when nobody looks at the system after go live?
Somebody has to notice first, and noticing is the part that fails, because nothing is throwing an error. No support tier covers it either. Housecall Pro puts live phone and chat support on every plan and escalated phone support on Max. Jobber ships unlimited live chat, phone and email support and reserves Premium Support for Plus. Simpro includes live support six days a week on its single plan. All of that helps your people work the tool, which is a different job from telling you the tool has drifted away from the business. With us, reading the completion and callback figures every cycle is part of the fee, so the noticing is ours rather than yours.
Do we have to move every job type at once?
No, and the businesses that phase it land better than the ones that do not. The usual order is the work that pays the bills, then anything tied to a change you are making right now, then the long tail of jobs you take three times a year. Most of the value sits in the first group and most of the tidying sits in the last, and a fair number of that last group turn out not to need moving at all.
Can you take over a field service setup somebody else built?
Usually, and it is a rebuild more than a tidy up. We read what is configured, find the two job types doing almost the same work under different names, identify the seats still assigned to technicians who have left, and settle which version of each price book entry wins. Expect that last part to be the bulk of it. An inherited setup is generally accurate about what got scheduled and completely silent about why it was ever priced that way.
How long does this take in practice?
Four to eight weeks for most businesses, and longer where the pricing lives in a spreadsheet nobody has reconciled against the invoices. Configuring Zoho FSM is a few days. The time goes on agreeing what your job types actually are, on rebuilding a price book that reflects what the work costs now rather than what it cost when somebody first typed it in, and on the first month of live dispatch, which has to run and be watched before anybody relaxes.
We already have somebody who owns this. What is left for you to do?
Quite possibly nothing, which is a perfectly good outcome. Somebody who owns this properly will do it better than a monthly retainer, because they are there every day and they know the crews by name. The question is only whether it is genuinely on their list. Revisiting the price book in a quarter where every job got done and every invoice went out is exactly the work that stays reasonable to postpone until next quarter, indefinitely.
When would you tell us not to bother?
Two situations, and we hit both regularly. If you run one or two vans and the whole operation genuinely fits in one owner's head, Jobber Core will do the job and the money is better spent on a second truck. And if you are a large commercial contractor already carrying an implementation team, ServiceTitan is a better answer than we are, and we will say so on the first call rather than sell around it.
What if the scheduling turns out not to be the problem?
Then we say so before invoicing you, and the fit review is where it surfaces. Often the real problem is that the quoted price and the actual job cost drifted apart two years ago, or that two crews disagree about who owns a customer, or that nobody is willing to say out loud that a service line has stopped being profitable. Those need settling before the software question matters, and no amount of dispatch configuration fixes any of them.
What does this cost through you, stated as plainly as possible?
Seven hundred dollars a month, per organization, published on the Managed Zoho FSM service page. Add technicians, add trucks, add territories, and the number holds. The Zoho FSM licence is purchased from Zoho and stays under your account, not ours.
What happens if we decide to stop?
Thirty days notice ends it. Everything stays exactly where it is, because the subscription was always yours. We hand back the administrator seat, write up what every job type is for and why the price book and the dispatch rules are set the way they are so the next person is not guessing, and list what we would change next.
What do you need from us to begin?
A list of the work you actually sell and what you charge for it, your current user or seat count and what you pay for it, and an honest account of which jobs make money rather than which ones simply fill the calendar. Neither list is ever complete and neither needs to be. They tell us the shape of the problem, and the fit review finds the rest.
